March 26, 2021

Wear and Tear Policy

All vehicles experience normal wear and tear over time. It arises naturally as a result of normal use, contributing to the overall condition of the vehicle. Getaround does not insure for normal wear and tear and we limit our liability per the guidelines below.

All vehicles require routine maintenance. The Host is responsible for maintaining the cosmetic appearance and mechanical integrity as prescribed by the manufacturer of their vehicle and accompanying service manual.

Street parking comes with added risk and results in accelerated wear and tear over time. Getaround considers all deterioration including dents, scratches and other effects to the front and rear bumpers of street parked cars permissible provided it does not hinder the use or safe operation of the car.

You may be eligible for reserved parking at a discounted rate! More information program can be found in the Help Center.

Paint and Body

The paint and body of a vehicle will wear naturally over time. Vehicles that are not garaged and left susceptible to the elements may experience accelerated wear.

  1. Minor dent: A depression or contouring on a single panel 2 inches or less in diameter.
  2. Minor scratch: Less than 3 linear inches in length.


Minor scratches or dents to bumpers and attached components are considered normal wear and tear provided the scratches are cosmetic in nature and do not compromise the safety and function of the vehicle. Street parked vehicles may experience accelerated wear.

  1. Minor dent: A depression or contouring on a single panel 2 inches or less in diameter.
  2. Minor scratch: Less than 3 linear inches in length.

Windshield and Windows

Windshield and windows will sustain wear over time both through the course of routine driving and routine use. Existing issues such as cracks or bullseyes may show accelerated wear if neglected over time.

  1. 1 or 2 minor chips (not in field of vision).
  2. Cracks originating from a chip that has gone unattended and increased in length or severity over time or after successive trips.
  3. Dry, cracked, brittle, or lose weather stripping around windshield/windows due to aging.
  4. Peeling or nicks to window tint.

Interior / Exterior trim, Carpet, Upholstery, and Controls

Interior items within a vehicle will deteriorate and/or break as a result of repetitive normal use. Claims will be covered only if Hosts can demonstrate a change in the overall condition of the car's interior as a result of a particular Guest's trip. Below items are considered wear and tear and are not covered.

  1. Interior Trim: Scratches, fading and similar signs of wear to controls; window regulators, hinges, compartments, panels, handles, latches, and locks.
  2. Carpet and Upholstery: Weathered, soiled, torn, worn upholstery or carpets; tears under 1 inch in length or diameter, or tears that have occurred over time.
  3. Auto Accessories: Scratches, fading and similar signs of wear to permanently and non-permanently attached equipment and accessories.
  4. Trunk/Cargo Areas: These areas of a car or truck are intended to experience wear from the normal use of loading and unloaded items; it is expected wear to see weathered, soiled, worn, scraped or scratched elements in these areas.

Mechanical and Transmission

Mechanical systems and their parts experience wear through the course of routine driving. Vehicles that are not maintained to the manufacturer's guidelines may experience accelerated wear during operation.

  1. Drivetrain: The system that connects the transmission to the drive axles. This includes the starter, transmission, gearbox, differential, and drive shaft.
  2. Clutch: The system that connects and disconnects a vehicle engine from its transmission system. This includes the clutch disc, pressure plate, flywheel and pedal with piston or pulley system.
  3. Brakes: The system that slows or stops a vehicle. This includes parking brake cables, park brake lever, master cylinder, brake lines, caliper, reservoir, pads, hoses, drums, rotors, shoes, and pedal.
  4. Suspension: The system that cushions a vehicle from road conditions. This includes springs, shocks and struts, linkages, bushings, control arm, leaf spring, torsion bar, anti-sway bars, tie rod, and knuckle.
  5. Cooling: This system that connects to the cooling system.  This includes but not limited to A/C condenser, water pump, radiator, and cooling system hoses.
  6. Electrical: The system that provides electrical functions to computer systems, starters, modules, fuses, batteries and wiring harnesses.

Trucks and Convertibles

Trucks and convertibles have specialized features that are distinct from other vehicles. These features may deteriorate through repetitive, routine use.

  1. Trucks: Getaround does not pay for individual dents or scratches to truck beds arising from its intended use. Example: Hauling cargo where the cargo is reasonable for the dimensions of the truck bed. Additionally, Getaround does not pay for mechanical failure to truck-bed covers.
  2. Convertibles: Getaround does not pay for weathered, soiled or worn convertible top upholstery arising from natural exposure to the elements. Additionally, Getaround does not pay for tears or mechanical failure to a convertible top arising from its intended use. Example: Raising and lowering the top while the vehicle is parked.

Hybrid and Electric Vehicles

Hybrid and electric vehicles experience wear and tear similar to gas powered vehicles and require the same routine maintenance.

  1. Electric Drive Battery: A hybrid vehicle battery is similar to other batteries except that it is rechargeable and has enough power to move a large heavy vehicle down the road for a few feet or a few miles.
  2. Hybrid Drive Unit/Controller: A hybrid drive unit includes a hybrid mechanism having at least one electric motor and a transfer that distributes driving force to front and rear wheels.
  3. Charging Port: A part of the system that supplies electric energy for the charging of plug-in hybrid or electric vehicles.
  4. Charging Station: (EVSE) Electric Vehicle Supply Equipment delivers electrical energy from an electricity source to charge a hybrid or electric battery.