Owner Policy

This policy applies to your use of the Service as an Owner. For the purposes of this guide, a 'Car' means any vehicle you make available to Renters through the Service.

By listing your Car with us, you agree to the following terms:

Maintenance, Safety, and Inspections

Regular Maintenance

You are responsible for obtaining regularly scheduled maintenance for your Car in accordance with all government and manufacturer recommendations (“Maintenance”). The Service may make certain assumptions about your Maintenance requirements based on information you provide about your Car. Upon request by Getaround, you are responsible for providing proof of Maintenance to Getaround, in the form of acceptable documentation signed by your Car's mechanic or a Getaround approved vendor, or, if available, a proof of maintenance feature on the Service. Should you fail to do this, Getaround may suspend the Car from the Service until acceptable proof of Maintenance is received.

Safely Operable

You are responsible for maintaining your Car in a way that is safely operable by any Renter. You may not place in your Car any modifications, devices, equipment, or other items that may interfere with the safe operation of the vehicle.

Regular Inspections

Ideally, you should check the condition of your car and the gas level in between every trip. At a minimum, check on your car every 7 days and promptly report any issues with the Car. All damage or insurance claims must be filed no later than 7 days after the end of the Rental in which they occurred for insurance coverage to apply.

Ownership and Registration

You understand and agree that you have the legal authority to list your vehicle on Getaround; and, if requested, you agree to provide documentation of legal title and ownership of your Car and to keep a valid copy of your Car's registration in the glove compartment of the Car at all times while listed on Getaround.

Insurance Policy

You agree to keep in the Car, at all times, any proof of insurance mandated by Getaround. In the event of an accident, Getaround may also choose to require you to access insurance policy information electronically and email a copy of this information to the other parties involved.

Proper Care and Rental Procedures

Parking

When your Car is available to rent, you are responsible for parking the Car in a legal and accessible parking space with a valid parking permit, if the Car is street parked. You are solely responsible for all parking tickets, citations, violations, and resulting fees and obligations that are incurred from your Car being improperly parked while outside a Rental period.

Cleanliness

You are responsible for making sure that your Car is regularly cleaned and that your Car is clean at the start of each Rental period. The Renter is instructed to return your Car in better condition than they picked it up and may be charged fees for returning your Car unclean.

Citations and Tickets

You are responsible for all citations that are issued to a Car outside of a Rental and any resulting towing and storage charges. If your Car is street parked, you are responsible only after 24 hours past the end of the last Rental on your Car, or once you have moved your car for personal use. Renters are responsible for paying any and all traffic tickets or other infractions that occur during a Rental—and for 24 hours afterwards, if the Car is street parked. We recommend that Renters contact you directly to resolve payment for a citation.

Smoking

You will not smoke in the Car at any time and will ensure the car is smoke-free. The Renter is not permitted to smoke in your car and may be fined for smoking in your Car.

Commission Charge

For every Rental of your Car, you will be charged commission fees outlined in our Fee and Commission Schedule and payment for Rentals will be sent to you as outlined in our Terms of Service.

Personal Belongings

You should ensure that your Car is clear of personal belongings before each trip.

Other Fees

You agree to all Standard Fees, Accompanying Fees, Pass-through Charges, including Getaround Connect charges, as well as other fees and charges outlined in our Fee and Commission Schedule.

Payment Card

You agree to keep a valid payment card on file at all times to process any authorized charges under our Terms of Service.

Fuel

You are responsible for keeping the fuel tank above 1/4 full at all times when the Car is available for Rentals. The fuel tank must be at/or above 1/4 full at the start of each Rental period. The Renter must refill the fuel used during a trip and may be charged fees for failing to refill all gas used.

Cancellation

Canceling a Rental during the specified time your Car is available may result in fees charged as outlined in our Fee and Commission Schedule. You agree and understand that any fees charged are to cover the costs of rebooking the affected Renter.

Tolls

Getaround Autotoll™ is an automatic tolling feature. When passing through a toll plaza or an electronically tolled lane, the toll will automatically be registered and paid by Getaround. You agree to being charged for any tolls incurred outside of a Rental at the rate charged to Getaround by the tolling authority. You further agree that if you leave any electronic tolling device in your car, such as FasTrak or EZ-Pass, that you will be responsible for the paying all tolls billed to that device, regardless of whether they occur during a Rental. You also understand and agree that you are solely responsible for keeping your car’s license plate information up-to-date on your car’s account, and that you are responsible for toll violations incurred as a result of failing to update your car’s license plate information.

Spare Key

You agree to always keep one key in the Car and another key in a safe place outside of the Car in case an emergency arises.

Contact Info

You agree to keep an up-to-date phone number and email on your account in case we or a Renter needs to contact you for reasons relating to your Car.

Owner Responsibilities

You are solely responsible for all traffic violations, tolls, towing charges, damage, and other fines, obligations, and losses incurred in relation to the Car (i) other than those resulting from a Rental, or (ii) arising from your breach of the Terms of Service Agreement, including, without limitation, this Owner Policy.

Claims for Loss or Damage

Insurance Coverage

Your Car is covered by Getaround's insurance policy solely during a valid Rental period. The terms of coverage are outlined in our Insurance Summary, excluding normal wear and tear.

Filing a Claim

If your Car is damaged during a Rental, it is the responsibility of the Renter to gather relevant information and submit an insurance claim. If you discover unreported damage, you agree to file a claim online or email help@getaround.com no later than 7 days after the end of the Rental in which the damage occurred for Getaround insurance coverage to apply. In filing a claim, you agree to abide by the same insurance claims process stated in our Renter Policy. You understand and agree to detail the full nature of the claim and allow time for damage or loss assessment, dispute arbitration, or remediation at Getaround's sole discretion.

Loss of Use

If your Car is temporarily deactivated from the Service for repairs due to a Rental, you are entitled to loss of use compensation of up to $25.00 per day for each day your Car is in repair for up to 30 days, or a maximum compensation of $750.00. Certain speciality cars, as our outlined in our Eligibility Requirements, will receive up to $40.00 per day for each day for up to 30 days, or a maximum compensation of $1,200.00.

Wear and Tear Policy

You understand and agree that all vehicles experience normal wear and tear over time. It arises naturally as a result of normal use, contributing to the overall condition of the vehicle. You further understand and agree that Getaround does not insure for normal wear and tear, and we limit our liability following our Wear and Tear Policy. 

Manual Transmission

You understand and agree that manual transmission components experience normal wear and will require servicing and replacement. You further understand and agree that Getaround uses 60,000 miles for Regular Cars, 40,000 miles for Performance Cars, and 20,000 miles for High Performance Cars in calculating any compensation if your manual transmission fails prematurely and where the cause was due to a Renter. In this event, compensation would be for the remaining useful life of the component that experienced accelerated wear. No compensation will be offered until a claim has been filed and processed fully by Getaround.

Repair Estimates

You understand and agree that, in assessing any damage or loss, we will utilize the services of a professional vendor approved by Getaround at our sole discretion or an approved vendor selected by the insurance provider representing the liable party.

Personal Belongings

You understand and agree that personal items left in the car are not covered by Getaround’s insurance policy before, during, or after a Rental, as outlined in our Insurance Summary. You understand and agree to remove personal belongings from the Car before and after each Rental.