This policy applies to your use of the Service as an Owner. For the purposes of this guide, a 'Car' means any vehicle you make available to Renters through the Service.
By listing your Car with us, you agree to the following terms:
Maintenance, Safety, and Inspections
You are responsible for obtaining regularly scheduled maintenance for your Car in accordance with all government and manufacturer recommendations (“Maintenance”). The Service may make certain assumptions about your Maintenance requirements based on information you provide about your Car. Upon request by Getaround®, you are responsible for providing proof of Maintenance to Getaround®, in the form of acceptable documentation signed by your Car's mechanic or a Getaround® approved vendor, or, if available, a proof of maintenance feature on the Service. Should you fail to do this, Getaround® may suspend the Car from the Service until acceptable proof of Maintenance is received.
You are responsible for maintaining your Car in a way that is safely operable by any Renter. You may not place in your Car any modifications, devices, equipment, or other items that may interfere with the safe operation of the vehicle.
Ideally, you should check the condition of your car and the gas level in between every trip. At a minimum, check on your car every 7 days and promptly report any issues with the Car. All damage or insurance claims must be filed no later than 7 days after the end of the Rental in which they occurred for insurance coverage to apply.
Ownership and Registration
You understand and agree that you have the legal authority to list your vehicle on Getaround®; and, if requested, you agree to provide documentation of legal title and ownership of your Car and to keep a valid copy of your Car's registration in the glove compartment of the Car at all times while listed on Getaround®.
You agree to keep in the Car, at all times, any proof of insurance mandated by Getaround®. In the event of an accident, Getaround® may also choose to require you to access insurance policy information electronically and email a copy of this information to the other parties involved.
For owners listing their cars in the state of New York, please see the section titled New York State Insurance Information in our Insurance Summary.
Proper Care and Rental Procedures
When your Car is available to rent, you are responsible for parking the Car in a legal and accessible parking space with a valid parking permit, if the Car is street parked. You are solely responsible for all parking tickets, citations, violations, and resulting fees and obligations that are incurred from your Car being improperly parked while outside a Rental period.
You are responsible for making sure that your Car is regularly cleaned and that your Car is clean at the start of each Rental period. The Renter is instructed to return your Car in better condition than they picked it up and may be charged fees for returning your Car unclean.
Citations and Tickets
You are responsible for all citations that are issued to a Car outside of a Rental and any resulting towing and storage charges. If your Car is street parked, you are responsible only after 24 hours past the end of the last Rental on your Car, or once you have moved your car for personal use. Renters are responsible for paying any and all traffic tickets or other infractions that occur during a Rental—and for 24 hours afterwards, if the Car is street parked. We recommend that Renters contact you directly to resolve payment for a citation.
You will not smoke in the Car at any time and will ensure the car is smoke-free. The Renter is not permitted to smoke in your car and may be fined for smoking in your Car.
You should ensure that your Car is clear of personal belongings before each trip.
You agree to all Standard Fees, Accompanying Fees, Pass-through Charges, including Getaround Connect® charges, as well as other fees and charges outlined in our Fee and Commission Schedule.
You agree to keep a valid payment card on file at all times to process any authorized charges under our Terms of Service.
You are responsible for keeping the fuel tank above 1/4 full at all times when the Car is available for Rentals. The fuel tank must be at/or above 1/4 full at the start of each Rental period. The Renter must refill the fuel used during a trip and may be charged fees for failing to refill all gas used.
Canceling a Rental during the specified time your Car is available may result in fees charged as outlined in our Fee and Commission Schedule. You agree and understand that any fees charged are to cover the costs of rebooking the affected Renter.
Getaround Autotoll® is an automatic tolling feature. When passing through a toll plaza or an electronically tolled lane, the toll will automatically be registered and paid by Getaround®. You agree to being charged for any tolls incurred outside of a Rental at the rate charged to Getaround® by the tolling authority. You further agree that if you leave any electronic tolling device in your car, such as FasTrak or EZ-Pass, you will be solely responsible for the paying all tolls billed to that device, regardless of whether they occur during a Rental. You acknowledge that failure to do so will result in your receiving toll violations (which can include substantial financial penalties), and that you are solely responsible for paying any such violations caused by inaccurate or out-of-date license plate information.
You agree to always keep one key in the Car and another key in a safe place outside of the Car in case an emergency arises.
In the unlikely event that the key to your car goes missing during a Rental and cannot be retrieved, Getaround®, at its sole discretion, will either: a) replace the missing key and arrange for it to be programmed and paired with your spare key, or b) reimburse you for the costs associated with replacing the missing key and having it programmed and paired with your spare key, provided that Getaround® has received and approved an invoice for such work prior to its commencement. Under no circumstance will Getaround® reimburse you for incidental costs, including without limitation replacing the locking mechanisms of your car. If a spare key is not present, you will be responsible for the costs of replacing the spare key.
You agree to keep an up-to-date phone number and email on your account in case we or a Renter needs to contact you for reasons relating to your Car.
You are solely responsible for all traffic violations, tolls, towing charges, damage, and other fines, obligations, and losses incurred in relation to the Car (i) other than those resulting from a Rental, or (ii) arising from your breach of the Terms of Service Agreement, including, without limitation, this Owner Policy.
Off-App or Off-Platform Agreements
Getaround® does not recognize or enforce agreements or arrangements made directly between Renters and Owners outside the Service. Examples of such arrangements include establishing trip durations other than those reflected by the Getaround® app, making alternate pickup or dropoff arrangements, or settling charges or reimbursements for trip fees. No such arrangements pertaining to a Getaround® trip shall prohibit or otherwise affect Getaround’s® ability to enforce this policy or our Terms of Service.
Third Party Hardware Devices
Hardware other than the Getaround Connect® with similar functionality may be present in cars listed on Getaround®. Such hardware may include dashboard cameras, mileage and location tracking devices, and hardware that may have been installed by the original manufacturer of the car listed on Getaround®. If you are an Owner whose car contains such hardware, you must disclose each such device and its purpose in your car’s description. You must also abide by all applicable laws regarding the usage of such devices, and you agree to indemnify Getaround® from any and all claims or damages that result from your failure to abide by such laws. Finally, you acknowledge and understand that such hardware shall be used at your own risk, and that Getaround® is not responsible for its loss, in accordance with the Personal Belongings section of our Owner Policy. Getaround® does not collect or store any data generated by such hardware.
Claims for Loss or Damage
Filing a Claim
If your Car is damaged during a Rental, it is the responsibility of the Renter to gather relevant information and submit an insurance claim. If you discover unreported damage, you agree to file a claim online no later than 7 days after the end of the Rental in which the damage occurred for Getaround® insurance coverage to apply. In filing a claim, you agree to abide by the same insurance claims process stated in our Renter Policy. You understand and agree to detail the full nature of the claim and allow time for damage or loss assessment, dispute arbitration, or remediation at Getaround's® sole discretion.
Loss of Use
Getaround® will provide up to $25.00 per day, up to a maximum of 30 days, where repairs are pre-approved by Getaround® and performed by a Getaround®-approved repair vendor. The amount of compensation for each such repair is based on the final invoiced work hours for the repair completed by a Getaround®-approved vendor, beginning on the 15th day of the car’s deactivation from service and ending, at the latest, on the 45th day of deactivation. A payment for Loss of Use is the sole source of compensation for such loss of use, including but not limited to parking fees, Getaround Connect® fees, and any ridesharing services used or Getaround® cars booked while your car is deactivated. If any of the aforementioned items are compensated on an individual basis, they shall be deducted from the Loss of Use payment. For clarity, Loss of Use payments are available only where repairs are pre-approved by Getaround® and performed by a Getaround®-approved repair vendor. Loss of Use payments are not available where repairs are not pre-approved by Getaround® or performed by a Getaround®®-approved repair vendor. Nor are such payments available as compensation for non-repair-related situations such as general connectivity issues, parking disputes or difficulties, late or improper returns, cleaning or refueling needs, lost keys, and/or towing or impound situations.
Wear and Tear Policy
You understand and agree that all vehicles experience normal wear and tear over time. It arises naturally as a result of normal use, contributing to the overall condition of the vehicle. You further understand and agree that Getaround® does not insure for normal wear and tear, and we limit our liability following our Wear and Tear Policy.
You understand and agree that manual transmission components experience normal wear and will require servicing and replacement. You further understand and agree that Getaround® uses 60,000 miles for Regular Cars, 40,000 miles for Performance Cars, and 20,000 miles for High Performance Cars in calculating any compensation if your manual transmission fails prematurely and where the cause was due to a Renter. In this event, compensation would be for the remaining useful life of the component that experienced accelerated wear. No compensation will be offered until a claim has been filed and processed fully by Getaround®.
You understand and agree that, in assessing any damage or loss, we will utilize the services of a professional vendor approved by Getaround® at our sole discretion or an approved vendor selected by the insurance provider representing the liable party.
You understand and agree that personal items left in the car are not covered by Getaround’s® insurance policy before, during, or after a Rental, as outlined in our Insurance Summary. You understand and agree to remove personal belongings from the Car before and after each Rental.