October 15, 2021

Guest Policy

This policy applies to your use of the Service as a Guest. For the purposes of this guide, a 'Car' means any vehicle you reserve through the service.

By reserving with us, you agree to the following terms:

Proper Care and Guest Procedures

Personal Use Only

Cars may only be reserved for personal use. You agree not reserve a Car to carry passengers for hire or property for hire without the permission of Getaround.

Reasonable Use

You agree not to engage in competitive driving or racing; carry passengers other than in the interior or cab of the Car; carry passengers or anything else in excess of the capacity of the Car; use the Car to push, propel, or tow another car, trailer, or any other thing; engage in illegal or dangerous activities; or otherwise use the Car in a manner aside from its intended use for transportation. You agree to drive and park with reasonable care, keep the Car clean, and return it on time.

Proper Care

We encourage you to return the Car in better condition than at the start of your Reservation. You understand and agree that you must return the Car in at least the same condition as at the start of your Reservation. You further understand and agree that returning a Car in an unclean state, such as with excessive dirt or mess, may result in charges outlined in our Fee and Commission Schedule.

Secure the Car

You must lock and secure the Car doors and windows at the end of your Reservation. You agree and understand that failure to do so may result in charges outlined in our Fee and Commission Schedule, including any resulting costs arising out of your failure to secure the Car.

Fuel

You agree to return the Car with at least the same amount of fuel in the tank as was present at the start of your Reservation. If the fuel is not filled back to the level present at the start of your Reservation, you may be charged fees in accordance with our Fee and Commission Schedule. You further agree that you are responsible for refueling the car with the correct fuel type and you accept full liability for any damage or loss caused by refueling a Car with the incorrect fuel type.

No Pets

You understand and agree that no pets are allowed in a Car except in designated ”Pet Friendly” Cars. In all cases, you agree to provide and keep your pet in a carrier cage during the Reservation and to return the Car in a clean condition free of pet hair and pet waste.

No Smoking

You agree that you will not smoke in any Car and you understand that you may be fined in accordance with our Fee and Commission Schedule for violating this Guest Policy.

USA and Canada Only

You may not to drive a Car outside of the United States and Canada. Cars may not be driven to Mexico, or any other destination outside of the United States and Canada.

No Illegal or Illicit Activities

You may not carry out a crime or participate in any other illegal activity while operating a Car.

Normal Operation Only

You may not use a Car for any negligent use where the intent is abusive or abnormal for its operation.

Authorized Drivers Only

You agree that you have reviewed and meet our Eligibility Requirements prior to each Reservation. You understand and agree that, for all Getaround cars that you reserve, you are the sole authorized driver (“Authorized Driver”) allowed to drive your reserved car. You shall not permit any other person (an “Unauthorized Driver”) to drive the Getaround car that you have reserved, regardless of whether the Unauthorized Driver has a valid Getaround account and would otherwise be an Authorized Driver if they had reserved the Getaround car that you booked. Should you permit an Unauthorized Driver to drive the Getaround car that you have reserved, you will be fined in accordance with our Fee and Commission Schedule, and your Getaround account will be terminated. These fines are separate from any legal remedies Getaround may have in connection with your violation of these Terms of Service. Further, you understand and agree that you are solely responsible for any damage, loss, claim, and liability arising from actions taken by such Unauthorized Driver to the maximum extent permitted by applicable law and these Terms of Service.

Trip Parking

The parking spots occupied by Cars at their Getaround designated parking locations are reserved solely for the Cars assigned to those locations. Cars not assigned to the location by Getaround may never occupy any parking spot reserved by Getaround, regardless of how long the occupancy lasts or the duration of any Trip. The foregoing restriction includes (without limitation) the parking of personal cars in spots reserved for or by Getaround. Non-Getaround Cars occupying such parking spots will be removed at their owners’ expense, which may include towing, storage, and citation fees related to such removal.

Document All Damage

Before driving the Car, you shall submit an inspection report including photos of any pre-existing damage through the Service. You understand and agree that you may be liable for any damage that you fail to report before driving the Car, at the discretion of Getaround.

Traffic Tickets and Moving Violations

You understand and agree that you are solely liable for traffic tickets, moving violations, and any other traffic violations that occur during your Reservation, including all resulting fees. You understand and agree that Getaround or its agents may choose to challenge, settle, or assign to you violations that occur during your Reservation; and you authorize Getaround or its agents to release information relating to your account to any government agency or court necessary to settle such claims.    

Parking Tickets and Street Parking

You understand and agree that you are solely liable for parking tickets and citations that are incurred during your Reservation, including all resulting costs such as towing, impound, retrieval, and administrative charges. You agree to pay these fees in a timely manner and to comply with all legal obligations that arise from such violations. If you street park a Car at the end of your Reservation, you understand and agree that you will park such Car on the street legally and in compliance with all public ordinances and private bylaws, including curbing of the Car wheels as required, in an spot that is legal, unrestricted, and not subject to ticketing, towing, impound, or citation for at least 24 hours (the “24-hour Period”) to allow for the Host to take back possession of the such Car. You further understand and agree that for the 24-hour Period, you are solely liable for all tickets and citations, including all resulting costs such as towing, impound, retrieval, and administrative charges. You understand and agree that Getaround or its agents may choose to challenge, settle, or assign to you tickets and citations that occur during your Reservation or the associated 24-hour Period; and you authorize Getaround and its agents to release information relating to your account to any government agency or court as necessary to settle such claims.

Tolls

You are solely responsible for paying all tolls in a timely manner and for complying with all legal obligations. For a Car registered with Getaround Autotoll, when you pass through a toll plaza or an electronically tolled lane, the toll will be paid by Getaround. You understand and agree that your primary credit card on file with our Service will be automatically be charged for the price of the toll at the rate specified for video tolling (e.g. Pay-By-Plate) along with any toll fees specified in our Fee and Commission Schedule.

Roadside Assistance

We may provide roadside assistance for accidents and breakdowns that occur during a Reservation. If roadside assistance is not available during a Reservation for any reason, or, if your own negligence contributes to the breakdown or need for roadside assistance, you understand and agree that you are solely responsible for all roadside assistance costs, including all resulting costs such as towing, impound, retrieval, and administrative charges, and that you may be additionally charged in accordance with our Fee and Commission Schedule. If you reject the roadside assistance provided by Getaround and instead utilize a road assistance provider of your choice, you shall indemnify Getaround from any and all claims arising out of your rejection of Getaround's roadside assistance.

In the case of a mechanical breakdown caused by the Host's failure to observe any of the requirements listed in the Maintenance, Safety, and Inspections section of our Host Policy, Getaround will attempt to transfer the Guest’s reservation to a nearby available Car. If there are no available Cars nearby, Getaround's responsibility in such a situation is limited to the portion of the trip price paid by the Guest that is attributable to the unused part of the reservation. If there are no available Cars nearby, Getaround may, in its sole discretion, reimburse the Guest for reasonable expenses incurred directly by the Guest and required to transport the Guest and any affected passenger(s) to a safe location within 25 miles of the site of the breakdown.

Stickers and Car Modification

You may not place stickers, signs, symbols, or other devices, modifications, advertisements, or publicity materials on the interior or exterior of a Car without the explicit permission of Getaround.

Hitchhikers

You may not pick up hitchhikers or persons unknown to you while in a Car, whether before, during, or after a Reservation.

Drugs and Alcohol

Guests may not operate the Car while under the influence of alcohol, or any prescription or non-prescription drug for which driving during use is not recommended on the label or by reasonable opinion of a pharmacist or doctor.

Weapons

Guests may not possess, or use Cars to transport, any items or objects that, by their nature, can be used as weapons, including (without limitation) guns or other firearms, knives, athletic equipment (unless being transported for the purpose of engaging in athletic activity), mace or pepper spray, tasers, and tools (unless being used for their intended purpose). The foregoing restrictions apply regardless of any license(s) held by or issued to a Guest that would otherwise permit such Guest to possess, carry, and/or transport the item(s) in question. Violation of this rule will result in immediate and permanent account deactivation.

Hands-Free

You may not operate devices that require one or both hands while driving, including but not limited to cell phones, mobile computers, or devices that allow texting. We discourage you from engaging in any activity that takes your attention off the road while driving.

Seat Belts

You must obey all applicable seatbelt laws while in a Car. We recommend that every person in the Car wear a seatbelt at all times.

Headphones

You may not drive while wearing any device that limits the your ability to hear, see, and otherwise judge driving conditions. You must follow all applicable laws governing headphone use in a Car, which may differ state by state.

Maintenance and Repairs

Guests are not responsible for routine maintenance and repairs of a Car. Guests may be held liable for the repair cost for of all other repairs of damage to the car during the Reservation and must follow the reporting, claims processing, and repair procedure set forth below for all such damage.

Driving Record

If you incur any traffic incident or driving violation that affects your eligibility as an Authorized Driver on the Service as described in Eligibility Requirements, you agree and understand that you immediately become ineligible and are no longer considered an Authorized Driver. You agree and understand that immediately you must indemnify both Getaround and the respective Host for any and losses that might occur as a result of your continued operation of a Car.

Service Fees

For every Reservation, you understand and agree to be charged a fees as outlined in our Fee and Commission Schedule.

Authorization Charge

You agree and understand that a one-time deposit of $150 will be held on your first Reservation and will be released back to your payment card no later than ten (10) business days after the end of your first Reservation.

Smartphone Required

You understand and agree that all Cars on the Service are equipped with Getaround Connect technology for remote access and that you must arrive at the Car during the Reservation period and use a compatible smartphone with the Getaround app software to unlock the Car.

Cancellations

You agree and understand that canceling a Reservation may result in your primary credit card on the Service being charged as outlined in our Fee and Commission Schedule.

Late Returns

You agree and understand that returning a vehicle late, after the originally-scheduled end of your Reservation, may result in a being charged fees as outlined in our Fee and Commission Schedule. You further acknowledge that if you do not return a vehicle by the originally-scheduled end of your Reservation, you will be charged for all towing, impound, storage, citation, and recovery costs and fees associated with your failure to return the vehicle as scheduled.

Mileage Limit

You agree and understand that every Car on the Service has a mileage limit of 20 miles per Reservation hour up to a maximum of 200 miles per Reservation day.

Manual Transmission

By reserving a manual transmission Car (“MT Car”), you represent and warrant that you have sufficient driving experience to properly and safely operate the MT Car. You understand and agree that you are solely responsible for all costs arising from your improper driving of a MT Car, including all repair, servicing, replacement, and administrative charges incurred to return the MT Car to proper working order.

Service Violations

You agree that any violations of this Guest Policy or our Terms of Service from actions taken by you may result in costs charged to your account, at Getaround’s sole discretion, to recover all resulting and administrative costs.

Hands-Free Usage Prohibited

Notwithstanding the presence of any form of assisted driving or autopilot aid, Cars must be driven with at least one hand holding the steering wheel at all times while in motion, unless such operation is prevented by a physical disability as defined by applicable state or federal law.

Off-App or Off-Platform Agreements

Getaround does not recognize or enforce agreements or arrangements made directly between Guests and Hosts outside the Service. Such arrangements may include fuel reimbursements, the payment or duration of trips, pickup or dropoff instructions for Cars, or charges or reimbursements for trip fees. No such arrangements pertaining to a Getaround trip shall prohibit or otherwise affect Getaround’s ability to enforce this policy or our Terms of Service.

Insurance Claims and Reporting Procedures

Insurance Coverage

Solely during your Reservation, the Car is covered by Getaround's insurance policy. You agree that you have reviewed the terms of coverage are outlined in our Insurance Summary.

Filing a Claim

If a Car is damaged during your Reservation, it is your responsibility to gather relevant information and submit an insurance claim to us within 48 hours of the incident. You understand and agree to file a claim online no later than 48 hours after the end of the incident for Getaround insurance coverage to apply, unless you are rendered incapable of doing so. You understand and agree to detail the full nature of the claim and allow time for damage or loss assessment, dispute arbitration, or remediation at Getaround's sole discretion. You understand and agree that failing to file a claim within 48 hours of the event occurring may forfeit Getaround insurance cover during your Reservation and you will be solely responsible for all repairs and any loss or liability arising from the incident. In addition, failure to file a claim within 48 hours of the event occurring will result in an Unreported Damage Fine being charged to your account.

Damage Fee

You understand and agree that as part of filing a claim for a loss, your primary payment card on the Service will be charged a Damage Fee outlined in our Fee and Commission Schedule and that the Damage Fee is charged regardless of whether you are at fault for the loss, unless you have purchased a Protection Plan applicable to the Reservation for which the Damage Fee would otherwise apply. At the conclusion of the claim, a part of or the full Damage Fee may be returned to you should the loss amount not exceed the full Damage Fee or if another party is deemed responsible for the loss.

Negligence, Misuse, or Breach

You understand that any negligence, misuse, or breach of this Guest Policy or our Terms of Service may void your Getaround insurance coverage and that you will be solely liable for any damage, liability, or loss arising from your actions.

Damage Assessment

You understand and agree that, in assessing any damage or loss, we will utilize the services of a professional vendor approved by Getaround at our sole discretion or an approved vendor selected by insurance provider representing the liable party.

Personal Belongings

You understand and agree that personal items left in the car are not covered by Getaround’s insurance policy before, during, or after a Reservation, as outlined in our Insurance Summary. It is your responsibility to remove personal belongings from the Car when you are not present with it.

Indemnification

In addition to the general indemnification obligations stated in our Terms of Service, you agree to defend, indemnify, and hold harmless Getaround and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your violation of any of the provisions contained within this Guest Policy.

Account Maintenance

The “Getaround Accounts” section of our Terms of Service specifies the terms pursuant to which you are required to open and maintain an Account with Getaround to use the Service. In addition to the requirements listed therein, this section specifies requirements applicable to your Account as part of your use of the Service as a Guest.

At all times while using the Service, Guests shall ensure that their Accounts with Getaround remain in good standing. An Account in good standing is one that meets all of the following requirements:

For clarity, as stated in the “Service Rules” section of our Terms of Service, an Account in good standing may still be permanently terminated or temporarily suspended, without notice or liability, for any reason or no reason. An Account in good standing is a prerequisite to (but not a guarantee of) your access to the Service to participate in the Program.

All terms and conditions

Business policy

Conduct business electronically agreement

Eligibility requirements

Fees  & commissions

Getaround Connect® terms & conditions

Guest policy

Host policy

Insurance policy

Parking terms & conditions

Privacy policy

Promotions policy

Terms of service

Vehicle wear & tear policy