We're building a safe and trusted car sharing community. The fees outlined below are meant to encourage the growth and success of a happy community and discourage any irresponsible behavior. When small issues do arise, it's always best if Members can work them out between themselves. However, if you see anything that looks particularly wrong, please contact us.
Standard Fees compensate Getaround for the services provided in operating the platform and facilitating trips, including maintaining insurance coverage for trips, providing 24/7 roadside assistance, and running our site, hardware, and applications. These fees are in addition to the hourly, daily, and/or weekly rate of the car. Getaround currently charges a 40% commission on all trips booked, which commission is applied to the initial reservation price and any trip extensions, and which Guests pay directly to Getaround. Each trip extension is processed as a new trip and is billed separately from the initial booking.
Guests have no monthly fees but are subject to the following fees when reserving cars on Getaround:
A Booking Fee will be charged for every Trip and trip extension, as reflected in the trip confirmation screen and documented in the itemized trip receipt. This Booking Fee is charged to the Guest for the reservation of a Getaround car and is required for each trip and trip extension. Discount codes and promotions cannot be applied to the Booking Fee. The Booking Fee is a percentage of the Trip price or trip extension to which it applies.
Variable as reflected in the trip confirmation screen
Each Guest (including Guests enrolled in our Drive With Uber Program) will be charged a License Fee to cover the cost of driving record processing, as reflected in the trip confirmation screen and documented in the itemized trip receipt. This fee will be charged on all first-time bookings made on any new driver's license added to the Guest's Getaround account, or on initial bookings made after any change to the Guest's current driver's license has been detected or reported.
Variable as reflected in the trip confirmation screen
Each Guest under the age of 25 will be charged an Under 25 Fee to cover the increased cost of insuring Guests under the age of 25. This Under 25 Fee is charged to the Guest for the reservation of a Getaround car and is required for each trip and any extensions on the Trip. Discount codes and promotions cannot be applied to the Under 25 Fee.
If under the age of 25, the following Under 25 Fees apply:
Age 19 75% of Trip price
Age 20 45% of Trip price
Age 21 25% of Trip price
Age 22 15% of Trip price
Age 23 10% of Trip price
Age 24 5% of Trip price
Hosts are subject to the following fees while sharing their car on Getaround:
A one-time Setup Fee will be charged to the Host to cover the installation of the Getaround Connect at onboarding.
A monthly data subscription fee will be charged to the Host to cover data network access for the Connect installed in the car. The amount of the fee charged per Host depends on the number of cars actively shared on Getaround by each Host.
1 car: $20 / month / car
2-9 cars: $18 / month / car
10-49 cars: $15 / month / car
50-99 cars: $12 / month / car
100+ cars: $10 / month / car
Where required by applicable law, state and local taxes are charged on a per-Trip basis to the cost of the reservation for the Trip, any extensions for the Trip, and the Booking Fee(s) for the Trip reservation and any extensions. The amount of tax applicable to a Trip is reflected in the confirmation for that Trip.
These accompanying fees are charges related to additional services provided by Getaround, and are designed to incentivize courteous and responsible carsharing among Members.
When a Guest cancels a Trip, a Guest Cancellation Fee may be charged at Getaround's sole discretion. This fee is charged to compensate for the time the car was booked and unavailable for other potential Guests.
After a Guest has accessed and/or driven the car, or after the Trip has started(whichever occurs later), the Trip is not refundable and may not be canceled.
Cancellation within 1 hour after booking the Trip but before the Trip start time: no fee.
More than 1 hour after booking the Trip, the following Guest cancellation fees apply:
1. Cancellation prior to 24 hours before the Trip starts: no fee.
2. Cancellation less than 24 hours before the trip starts: 50% of Trip price.
When a Host cancels a booked Getaround Trip, a Host Cancellation Fee may be charged at Getaround's sole discretion. This fee is charged to cover the costs of rebooking the affected Guest to another car.
After a Trip has started, it may not be canceled.
If the Trip is canceled more than 24 hours before the Trip starts: no fee.
Less than 24 hours before the Trip starts, the following Host cancellation fees apply:
1. If canceled less than 24 hours before the Trip starts: $25.00.
2. If canceled less than 1 hour before the Trip starts: $50.00.
3. Canceled with no advance notice (No-Show): $100.00.
For each claim for reimbursement submitted by a Host to Getaround arising out of any loss or damage to an Host's car, a Claim Administration Fee will be deducted from the earnings of the Host who submitted the claim. The deduction will be implemented at the end of the calendar month in which the claim was submitted. This fee will not apply to claims submitted to Getaround directly by Guests, provided that such Guests are not acting on behalf of an Host for the purposes of reporting such claims. In addition, this fee will not apply to the reporting of loss or damage sustained by third parties during a Trip.
* the claims admin fee is no longer applicable as of June 1, 2022
When a Guest returns a car excessively dirty, as supported by inspection documentation, a Cleaning Fee equivalent to the cost of cleaning + $25.00 will be charged at Getaround's sole discretion.
For all miles traveled over the Trip mileage allotment, Guests will be charged a Mileage Fee. Trips include 20 miles for each trip hour, up to 200 miles in a 24-hour period.
Standard: $0.50/mile over Trip mileage allotment
In the event of any loss or damage to the car, or any personal property or bodily injury claim, that occurs during the Trip period due to any cause regardless of fault, including, but not limited to, collision, rollover, theft, vandalism, seizure, fire, flood, hail or other acts of nature or God, the Guest is held responsible, and is required to pay Getaround a Damage Fee. In the event a Guest has violated Getaround's Terms of Service, the fee limit does not apply, and the Guest may be held responsible for the full amount of the claim. If a Guest has purchased an optional Protection Plan for a Trip period, such Guest's responsibility for any Damage Fee that may otherwise apply to such period shall be reduced according to the Protection Plan purchased, unless any of the circumstances listed in the Damage Fee section of Getaround’s insurance summary are present.
Up to $3,000.00 across all cars
If a Host does not return the Connect to Getaround within 30 days of the applicable vehicle's removal from the Service, the Lost Connect Fee will be charged at Getaround's sole discretion.
If an unauthorized individual, including but not limited to an unauthorized mechanic, removes, changes the wiring, or uninstalls the Connect, the Connect Reinstallation Fee may charged at the time the device is reinstalled at Getaround's sole discretion.
When Getaround intervenes in any event due to violations of our Terms of Service or other actions taken by a Member, Service Fees may be charged at Getaround's sole discretion to cover administration and other costs incurred to resolve the issue.
Pass-Through Charges cover costs that Getaround or a Guest incurs as a result of actions taken by another Guest. Additional fees may also be charged to cover administration and processing at Getaround's sole discretion.
If a Guest loses or damages a Getaround car key during or after a Trip, the Guest is solely responsible for the costs of replacing the lost or damaged key: this includes key replacement, servicing, programming, and any/all other associated costs (to include an additional Key Fee).
Cost of key replacement + servicing
(+ $100.00 Key Fee)
Guests are responsible for refilling the fuel used during a Trip. If, within a reasonable margin of error, a Car is returned with less fuel than at the start of the Trip, the Guest will be charged for the missing fuel as estimated in the trip confirmation screen and documented in the itemized trip receipt. An additional Fuel Fee may also be charged at Getaround's sole discretion.
Variable as reflected in the trip receipt
Guests reserving electric vehicles must return their cars with at least 70% energy level as reported on the vehicle's energy gauge. Guests who return an electric vehicle with less than 70% energy will be assessed a flat fee of $25.00. Guests must a valid photo (with accompanying metadata) as a part of the pre and post-trip inspection process that shows the energy levels of the electric vehicle at the start and end of their trips. Failure to do so will result in guests being charged the $25.00 fee. Guests reserving electric vehicles are also responsible for any Tesla Supercharger and Idle fees incurred during their trip.
Cost of electricity, Tesla supercharger, and/or idle fees + $25
Guests are responsible for any and all tolls incurred while operating a Getaround car. These tolls are first billed to Getaround, who then charges the responsible Guest for each toll plus a Toll Fee.
Guests: Price of toll + $2.50 Toll Fee
Hosts: Price of toll
Guests are solely liable for parking tickets, traffic citations, and other infractions and violations that occur during and subsequent to the Trip, and all fees resulting from such violations per Getaround policy. It is the sole responsibility of the Guest to pay these fees in a timely manner and to comply with all legal obligations that arise from such violations.
Amount(s) reflected on citation(s)
Guests are solely liable for any and all tow and impounding fees that are incurred during and subsequent to the Trip, and all fees resulting from such violations per Getaround policy.
Total amount of tow + impounding fees
If additional vendor assistance is required to retrieve a Getaround car from an impound facility, the responsible Guest is liable for the additional car retrieval costs incurred by Getaround. An additional Retrieval Fee may also be charged at Getaround's sole discretion.
Cost of car retrieval
(+ $25.00 Retrieval Fee)
Guests who choose Getaround's Standard Protection Plan for a Trip are responsible for any and all roadside assistance expenses incurred by Getaround or the applicable Host in connection with that Trip, regardless of the reason for the assistance or whether fault can be attributed to any person besides the Guest, except to the extent (as determined by Getaround in its sole discretion) such expenses are the result of the Host's failure to observe any of the requirements listed in the Maintenance, Safety, and Inspections section of our Host Policy.
Guests who choose Getaround's Plus or Premium Protection Plans for a Trip, as well as Guests who are not presented with Protection Plan options at Trip checkout, are not responsible for roadside assistance expenses incurred by Getaround or the applicable Host in connection with their Trip, unless any of the circumstances resulting in the inapplicability of Protection Plans (listed under the Damage Fee and Protection Plan section of our Insurance, Damage Fees, and Additional Terms) are present.
Cost of roadside assistance services
The Host is responsible for all regularly scheduled maintenance on the car in line with Getaround policy. In certain cases, Getaround and/or a Guest may cover required maintenance up front, at Getaround's sole discretion. When Getaround or a Guest shoulders costs for a car's regularly scheduled maintenance, the Host is responsible for these costs and will be charged a Regular Maintenance Charge to cover the parts, servicing, and other associated costs incurred.
Cost of parts + servicing
Fines are punitive charges associated with unacceptable Guest behavior.
If a Guest returns a car improperly resulting in inconvenience for the next driver, an Improper Return Fee may be charged at Getaround's sole discretion. Improper Return Fees may be applied if the car is returned at the incorrect parking space within a garage or lot, a parking card is lost or a garage ticket improperly pulled, lights are left on resulting in a dead battery, or any other instance where a Guest returns a car negligently and/or improperly.
Up to $300.00
Smoking in Getaround vehicles is strictly prohibited. If the next driver of a car reports evidence of smoking such as strong odor, ashes, etc, a Smoking Fine will be charged to the offending Guest at Getaround's sole discretion.
$50.00/hour up to $500.00
If a Guest returns a car late, the Guest will be charged a Late Return Fine for each hour or fraction thereof that the car has not been returned. Late Return Fines will be charged in Getaround's sole discretion.
$5/Trip for the first trip extension applied by Getaround
$10/Trip for the second trip extension applied by Getaround
$20/Trip for the third trip extension (and each subsequent extension) applied by Getaround
If a trip extension is applied to a Trip by Getaround because the car has not been returned before the Trip's originally scheduled end time and the Guest has not extended the Trip before such scheduled end time, a Late Return Extension Fine shall be applied as reflected herein, in addition to the cost of the trip extension itself. The Late Return Extension Fine shall be charged in Getaround's sole discretion.
If a Guest allows an unauthorized driver to operate a Getaround car during any Trip period, the Guest will be charged an Unauthorized Driver Fine at Getaround's sole discretion. Payment of the Unauthorized Driver Fine does not imply Getaround membership or insurance coverage for the unauthorized driver. The Unauthorized Driver Fee is separate from any other fees, fines, charges, or other legal remedies Getaround may have, as further described in our Guest Policy.
Our Guest Policy requires Guests to report any car damage incurred during their Trips within 48 hours of such damage being incurred, unless the Guest has been rendered incapable of doing so. Failure to report such damage by filing a claim will result in the Guest being charged an Unreported Damage Fine of $200 for each Trip during which car damage was incurred and not reported in a timely manner.
Host Reimbursements are added to Hosts' monthly earnings payouts to reimburse for Guest-incurred expenses which the Host shoulders to resolve the issue. Additional earnings adjustments may also be added to the Host's monthly payout to compensate for the time and effort of resolving Guest-incurred expenses.
Hosts are responsible for submitting clear, valid receipts from verifiable vendors in order to be eligible for any trip-related incidental reimbursement. Reimbursement requests must be submitted to Getaround within 7 days of the end of the trip in which the expense was incurred. Submission of a receipt does not guarantee reimbursement of the expenses reflected on that receipt. If submitted receipts are discovered to be false, misleading, or otherwise modified, or if the frequency or amounts of reimbursements requested do not match the frequency or nature of the car's use on Getaround, reimbursement will be denied and access to the platform may be terminated in Getaround's sole discretion.
Guests are responsible for refilling the fuel used during a Trip. If, within a reasonable margin of error, a Guest returns a car with less fuel than was present at the start of the Trip, the Host will receive a reimbursement that includes the replacement cost of the missing fuel. Hosts of electric vehicles such as Teslas will need to submit pre-trip and post-trip photos showing charge levels at both times in order for their request to be reviewed for reimbursement.
Replacement cost of missing fuel or electricity
Hosts are responsible for settling Guest-incurred traffic tickets, citations, and violations directly to prevent additional penalties due to late payment. The Host may then submit a copy of the citation and payment receipt to Getaround to request a Citation Reimbursement for the expense.
Citation Reimbursement requests must be submitted to Getaround within 90 days of the violation issue date. Any and all late or delinquent penalties are the responsibility of the Host.
Amount(s) reflected on citation(s), minus any amounts attributable to late fees or Host responsibility violations
If a Guest returns a car excessively dirty, the Host may have the car cleaned and submit a payment receipt to Getaround to request a Cleaning Reimbursement.
The Host must submit thorough documentation of the incident to Getaround, including photos and payment receipts, within 7 days of the applicable Trip to be eligible for a Cleaning Reimbursement. Reimbursement requests must be received within 7 days of the end of the relevant trip.
Cleaning Reimbursement Tiers
Tier 1: Ordinary Wear and Tear = $0.00 reimbursement
- Anything caused by typical driving behavior and weather, such as light dirt, water spots, and salt
- Small marks/scuffs that can be cleaned off easily
- Minor amounts of trash, such as a few candy wrappers or water bottles
- Small amounts of sand, dirt, or debris on floor mats that can be shaken off
Tier 2: Excessive = Up to $45.00 (+ $15.00 earnings adjustment)
- Pet hair (unless you have opted to share your car as Pet Friendly)
- Significant mud on car wheels or body
- Excessive sand, food, dirt, or mud that can’t be shaken out and requires heavy vacuuming or steam cleaning
- Stains or sticky residue on hard surfaces (such as residue resulting from a spilled beverage)
- Excessive amounts of trash and/or personal items left in the car (such as a trunk full of items or a backseat full of trash)
Tier 3: Smoking = Up to $150.00
Tier 4: Estimate required and amount to be approved by Supervisor prior to cleaning
- Blood and biohazard removal
- Pest/insect removal
- Hazardous chemical removal
If a Guest returns a car with evidence of smoking such as strong smoke odor, ashes, etc., the Host may have the car cleaned and submit a payment receipt to Getaround to request a Cleaning Reimbursement.
The Host must submit thorough documentation of the incident to Getaround, including photos, payment receipts, and other forms of validation to request a Smoking Reimbursement.
Up to $150.00
At Getaround's sole discretion, If a Guest returns a car improperly, such as blocking a driveway, failing to curb the wheels where required, losing a garage or parking card, ot leaving on lights or other electronics resulting in a dead battery that must be recharged, the Host must submit thorough documentation of the incident to Getaround, including photos and payment receipts where applicable, to request an Improper Return Reimbursement.
Situations that do not constitute an improper return include but are not limited to issues closing a lockbox, issues returning keys to RF pouches, and unlocked doors or hatches.
Hosts may request a mileage audit for any Trip within 7 days of the Trip end date. If a Guest is found to have exceeded the Trip mileage allotment, a Mileage Reimbursement will be issued to the Host in line with Getaround policy.
Standard: $0.30/mile over Trip mileage allotment
If a Guest returns a car late, Getaround may, upon successful collection of the corresponding Late Return Fine from such Guest, remit compensation to the Host for each hour the Guest is late returning the car.
$30.00/hour up to $300.00
If a Guest cancels a Trip more than 1 hour after booking the Trip and less than 24 hours before the Trip start time, a Guest Cancellation Fee equivalent to 50% of the Trip price may be charged at Getaround’s sole discretion. The Host will receive a Guest Cancellation Reimbursement equivalent to 50% of the Host earnings for the canceled trip only when Getaround has successfully collected a Guest Cancellation Fee from the responsible Guest. Getaround may waive the Guest Cancellation Fee for cancellation reasons beyond the Guest’s control. In such cases, the Host will not receive a Guest Cancellation Reimbursement.
50% of Host revenue for canceled Trip
Each Host must be enrolled in Getaround AutoToll to process tolls electronically. If AutoToll™ fails and a Host shoulders the cost of Guest-incurred tolls, the Host must pay the toll notice directly to prevent additional penalties due to late payment. The Host may then submit a copy of the toll crossing notice and payment confirmation to request a Toll Reimbursement for the expense.
Toll Reimbursement requests must be submitted to Getaround within 90 days of the toll crossing. Any and all late or delinquent penalties are the responsibility of the Host.
Cost of toll
In the unlikely event that the key to your car goes missing during a Reservation and cannot be retrieved, Getaround, at its sole discretion, will either: a) replace the missing key and arrange for it to be programmed and paired with your spare key, or b) reimburse you for the costs associated with replacing the missing key and having it programmed and paired with your spare key, provided that Getaround has received and approved an invoice for such work prior to its commencement. Under no circumstance will Getaround reimburse you for incidental costs, including without limitation replacing the locking mechanisms of your car. If a spare key is not present, you will be responsible for the costs of replacing the spare key.
Deposits are charges which are eventually refunded if certain conditions are met.
As a security measure, Getaround may add a temporary authorization of up to $150, usually for first-time Guests only. This authorization is immediately voided. Depending on your bank, these funds may take a few days to become available.
Except where prohibited by applicable law, a security deposit may be required on a per-Trip basis to guarantee the payment of any reservations, extensions, charges, taxes, fees, or fines applicable to the Guest's use of the car during that Trip. If required for a Trip, the amount of the security deposit will be shown on the confirmation page for that Trip. The security deposit, minus any unpaid amounts applicable to a Trip, shall be refunded to the Guest seven days after the successful completion of that Trip.
Security deposits for damages to a shared vehicle are not collected or charged by Getaround for Trips that begin within the State of New York.
Variable, as reflected in trip confirmation