Terms of Service
This Agreement was last revised on August 20, 2020, and was first made effective on December 4, 2010.
PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. YOU UNDERSTAND AND AGREE THAT GETAROUND® IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN RENTERS AND OWNERS, NOR IS GETAROUND® A TRANSPORTATION SERVICE, AGENT, OR INSURER. GETAROUND® HAS NO CONTROL OVER THE CONDUCT OF RENTERS OR OWNERS AND OTHER USERS OF THE SERVICE AND DISCLAIMS ALL LIABILITY IN THIS REGARD. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
We may, in our sole discretion, modify or update this Agreement from time to time, and so you should review this page periodically. When we change the Agreement, we will update the last modified date at the top of this page. If there are material changes to this Agreement, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. Your continued use of the Service after any such change constitutes your acceptance of the new Terms of Service. If you do not agree to any of these terms or any future Terms of Service, do not use or access (or continue to access) the Service.
Use of Our Service
This Service is intended solely for licensed drivers nineteen (19) years of age or older, and any registration, use, or access to the Service by anyone under 19 is strictly prohibited and in violation of this Agreement. The Service is not available to any Users previously removed from the Service by Getaround®, unless Getaround® has given you written notice of reinstatement. All Users must pass our Renter and Vehicle Eligibility Requirements and must provide all necessary and complete documentation for determining eligibility throughout your use of the Service, as may be determined and requested by Getaround® in its sole discretion. You acknowledge and agree that Getaround® may change its Renter and Vehicle Eligibility Requirements at any time and for any reason.
Parts of our Service requires that you open a user account (“Account”). In order to rent a vehicle from another User on Getaround®, you will need to apply for a "Renter" Account. In order to rent your vehicle to another User on Getaround®, you will need to apply for an "Owner" Account.
As used in this Agreement, “Owner” shall mean any User that establishes an “Owner” Account and submits a vehicle that meets all of the eligibility requirements set forth in this Agreement and the Renter and Vehicle Eligibility Requirements, incorporated herein by reference, to be rented through or via the Service.
As used in this Agreement, “Renter” shall mean any User that establishes a “Renter” Account, which would allow such User to rent a vehicle through or via the Service.
By applying for a Renter or Owner Account, you give us permission to disclose the information you provide on your application to third parties for verification purposes and to obtain additional information about you. Getaround® may accept or reject Renter or Owner Account applications, in our sole discretion, for any reason. If you are accepted for a Renter and/or Owner Account, you acknowledge and agree to abide by this Agreement and the Renter and Vehicle Eligibility Requirements which are applicable to your particular type of Account.
Users with a Renter or Owner Account are collectively referred to in this Agreement as "Members." Your Member Account gives you access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. Each transaction in which a Renter rents a vehicle from an Owner via the Service is referred to in this Agreement as a "Rental."
Unless you are creating a Business Account, you acknowledge and agree as follows:
- Your Member Account is for your personal use only.
- You may not use another Member's Account, permit anyone else to use your Member Account, or assign or otherwise transfer your Member Account to any other person or entity.
When applying for and creating your Account, you must provide accurate and complete information and keep such information updated and accurate throughout the term of this Agreement. You are solely responsible for the activity that occurs on your Account, and you must keep your Account password secure. You must notify Getaround® immediately of any breach of security or unauthorized use of your Account. Getaround® will not be liable for any losses caused by any unauthorized use of your Account.
You may control your Member profile and how you interact with the Service by changing the options in your Settings page. By providing Getaround® your email address, you consent to our using of the email address to send you Service-related email, including any notices required by law, in lieu of communication by postal mail. By providing Getaround® your cell phone number, you consent to our using of the phone number to send you Service-related SMS messages. You may not opt out of Service-related emails or SMS messages. BY SIGNING UP FOR AN ACCOUNT ON GETAROUND® AND PROVIDING YOUR PHONE NUMBER, YOU AGREE TO RECEIVE TEXT MESSAGES FROM US. We may also use your email address and/or cell phone number to send you other messages, such as changes to features of the Service and special offers. If you do not want to receive such messages, you may opt out or change your preferences on your Settings page. Opting out may prevent you from receiving messages regarding updates, improvements, or offers.
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated "scraping"; (ii) using any automated system, including without limitation "robots, "spiders," "offline readers," etc., to access the Service in a manner that sends more request messages to the Getaround® servers than a human can reasonably produce in the same period of time using a conventional online web browser, except that Getaround® grants the operators of public search engines revocable permission to use spiders to copy materials from Getaround.com for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials but not caches or archives of such materials; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service; (v) taking any action that imposes or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Service; (vii) collecting or harvesting any personally identifiable information, including Account names, from the Service; (viii) using the Service for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, or hiding or attempting to hide your identity; (x) interfering with the proper working of the Service; (xi) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; or (xii) bypassing the measures we may use to prevent or restrict access to the Service, including, without limitation, features that prevent or restrict the use or copying of any content, or enforce limitations on use of the Service or the content therein.
Getaround® may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without notice and liability for any reason, including if, in Getaround's® sole determination, you violate any provision of this Agreement, or for no reason. Upon termination for any reason or no reason, you continue to be bound by this Agreement. All aspects of the Service are subject to change or elimination at Getaround's® sole discretion. Getaround® reserves the right to interrupt the Service with or without prior notice for any reason or no reason. You agree that Getaround® will not be liable to you for any interruption of the Service, delay, or failure to perform.
Policies and Procedures; Rental Confirmations; Feedback
If you are an Owner, you agree to our Owner Policy incorporated herein by reference. If you are an Owner, by accessing or using the Service, you signify that you have read, understood, and agree to be bound by the Owner Policies and Procedures. If you are a Renter, you agree to our Renter Policy incorporated herein by reference. If you are a Renter, by accessing or using the Service, you signify that you have read, understood, and agree to be bound by the Renter Policies and Procedures.
If you are using the Service as an Owner and your vehicle requires the installation of a Getaround Connect® device, your use of the Services are subject to, in addition to these Terms, the Connect® Terms and Conditions (the “Connect Terms”) incorporated herein by reference.
Additionally, as an Owner, you represent and warrant that (i) you own or have all the necessary rights, consents, and authority to permit the vehicle you submit to be used as contemplated by the Service; and (ii) the use of the vehicle you submit as contemplated herein will not violate any rights of a third party or any agreement with respect to such vehicle, including any leasing or financing agreement.
When you use the Service to transact a Rental, the Service will present you with a page confirming the details of the Rental (the "Rental Confirmation"). By clicking "I Agree" (or any other means of acceptance presented by the Service), you agree to the terms of that Rental, and the Rental Confirmation becomes part of this Agreement.
Both Renters and Owners are required to submit feedback to the Service following the completion of each Rental. We may block you from any further use of the Service until you have submitted such feedback.
Some areas of the Service may allow Users to post feedback, comments, questions, and other content or information (any such materials a User submits, posts, displays, or otherwise makes available on the Service is referred to as "User Content"). You retain ownership of your User Content. You are solely responsible for the User Content that you upload, publish, display, link to, or otherwise make available on the Service, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. You understand that Getaround® does not guarantee any confidentiality with respect to any User Content.
You agree not to post User Content, or take any actions on or through the Service, that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details, or otherwise; (iv) may constitute or contribute to a crime or tort; (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, or otherwise objectionable; (vi) contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party's trade secrets); (vii) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; or (viii) contains any information or content that you know is not correct and current. You agree that any User Content that you post does not and will not violate third-party rights of any kind, including, without limitation, any Intellectual Property Rights (as defined below), rights of publicity and privacy. Getaround® reserves the right, but is not obligated, to reject and/or remove any User Content that Getaround® believes, in its sole discretion, violates these provisions. You understand that publishing your User Content on the Service is not a substitute for registering it with the U.S. Copyright Office, the Writer's Guild of America, or any other rights organization.
For the purposes of this Agreement, "Intellectual Property Rights" means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals, and extensions thereof, under the laws of any state, country, territory, or other jurisdiction.
Getaround® takes no responsibility and assumes no liability for any User Content that you or any other User or third party posts or sends over the Service. You understand and agree that any loss or damage of any kind that occurs as a result of the use of any User Content that you send, upload, download, stream, post, transmit, display, or otherwise make available or access through your use of the Service is solely your responsibility. Getaround® is not responsible for any public display or misuse of your User Content. You understand and acknowledge that you may be exposed to User Content that is inaccurate, offensive, indecent, objectionable, or inappropriate for children, and you agree that Getaround® shall not be liable for any damages you allege to incur as a result of such User Content.
Other Users; No Endorsement
While we may take actions to verify User identities and descriptions and information regarding vehicles available via the Service, Getaround® does not endorse any Users or their background, any User Content, vehicle, or Rentals. You are solely responsible for your interactions with other Getaround® Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. Getaround® shall have no liability for your interactions with other Users, or for any Users’ action or inaction, with respect to Rentals or the Service. You acknowledge that Getaround® does not offer transportation services. Instead, the Service allows Renters and Owners to transact Rentals directly with each other. While we may help facilitate successful transactions and the resolution of disputes, we do not guarantee the quality, safety, truth, or accuracy of Rentals, User Content, or other services or transactions available via the Service.
By using the Service, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Users or other third parties will be limited to the particular User or third party that causes you harm, and you agree not to attempt to impose liability on or seek any legal remedy from Getaround® with respect to such actions or omissions. If you have a dispute with one or more Users, you release us (and our officers, directors, agents, subsidiaries, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes or your use of the Service. If you are a California resident, you waive California Civil Code 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."
PLEASE NOTE THAT, AS STATED ABOVE, THE SERVICE IS INTENDED TO BE USED TO FACILITATE RENTALS. GETAROUND® CANNOT AND DOES NOT CONTROL THE USER CONTENT CONTAINED IN ANY RENTAL, THE CONDITIONS OF ANY VEHICLES PROVIDED THROUGH THE SERVICE, THE BEHAVIOR OF ANY USER, OR THE ACTIONS OF ANY USER. GETAROUND® IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL RENTALS AND USER CONTENT. ACCORDINGLY, ANY RENTALS MADE BY A USER, RENTER, AND/OR OWNER WILL BE MADE AT THE USER, RENTER, AND/OR OWNER'S OWN RISK.
User Content License Grant
You retain all your ownership rights in your User Content. By posting any User Content on the Service, you expressly grant, and you represent and warrant that you have a right to grant, to Getaround® a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media, or technology, whether now known or hereafter developed, for use in connection with Getaround's® (and its successors and affiliates) business. You also hereby grant each User of the Service a non-exclusive license to access your User Content through the Service and to use, reproduce, distribute, display, and perform such User Content as permitted through the functionality of the Service and under this Agreement.
End User Licenses
Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Service for your personal, noncommercial use only. Getaround® reserves all rights not expressly granted herein in the Service and the Getaround® Content (as defined below). Getaround® may terminate this license at any time for any reason or no reason.
To use the Getaround® Software you must have a mobile device that is compatible with the Getaround® Service. Getaround® does not warrant that the Getaround® Software and/or Getaround® Service will be compatible with your mobile device.
Getaround® hereby grants you a non-exclusive, non-transferable, revocable license to use a compiled code copy of the Getaround® Software for one Getaround® Member Account on one mobile device owned or leased solely by you, for your personal use.
You may not: (i) modify, disassemble, decompile, or reverse engineer the Getaround® Software, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute, or otherwise transfer the Getaround® Software to any third party or use the Getaround® Software to provide time sharing or similar services for any third party; (iii) make any copies of the Getaround® Software; (iv) remove, circumvent, disable, damage, or otherwise interfere with security-related features of the Getaround® Software, features that prevent or restrict use or copying of any content accessible through the Getaround® Software, or features that enforce limitations on use of the Getaround® Software; or (v) delete the copyright and other proprietary rights notices on the Getaround® Software.
You acknowledge that Getaround® may from time to time issue upgraded versions of the Getaround® Software and may automatically electronically upgrade the version of the Getaround® Software that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and your continued use of the Getaround® Software or Service constitutes your agreement to the terms and conditions of this Agreement will apply to all such upgrades.
Any third-party code that may be incorporated in the Getaround® Software is covered by the applicable open source or third-party license EULA, if any, authorizing use of such code.
The foregoing license grant is not a sale of the Getaround® Software or any copy thereof, and Getaround® or its third party partners or suppliers retain all right, title, and interest in the Getaround® Software (and any copy thereof). Any attempt by you to transfer any of the rights, duties, or obligations hereunder, except as expressly provided for in this Agreement, is void. Getaround® reserves all rights not expressly granted under this Agreement.
Government End Users
If the Getaround® Software is being acquired on behalf of the United States Government, then the following provision applies. Use, duplication, or disclosure of the Getaround® Software by the U.S. Government is subject to restrictions set forth in this Agreement and as provided in DFARS 227.7202-1(a) and 227.7202-3(a) (1995), DFARS 252.227-7013(c)(1)(ii) (OCT 1988), FAR 12.212(a) (1995), FAR 52.227-19, or FAR 52.227-14 (ALT III), as applicable.
The Getaround® Software originates in the United States and is subject to United States export laws and regulations. The Getaround® Software may not be exported or re-exported to certain countries or those persons or entities prohibited from receiving exports from the United States. In addition, the Getaround® Software may be subject to the import and export laws of other countries. You agree to comply with all United States and foreign laws related to use of the Getaround® Software and the Getaround® Service.
Getaround® Software from iTunes
The following applies to any Getaround® Software you acquire from the iTunes Store ("iTunes-Sourced Software"): You acknowledge and agree that this Agreement is solely between you and Getaround®, not Apple, and that Apple has no responsibility for the iTunes-Sourced Software or content thereof. Your use of the iTunes-Sourced Software must comply with the App Store Terms of Service. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iTunes-Sourced Software. In the event of any failure of the iTunes-Sourced Software to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the iTunes-Sourced Software to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iTunes-Sourced Software, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be solely governed by this Agreement and any law applicable to Getaround® as provider of the software. You acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the iTunes-Sourced Software or your possession and/or use of the iTunes-Sourced Software, including but not limited to: (i) product liability claims; (ii) any claim that the iTunes-Sourced Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation; and all such claims are governed solely by this Agreement and any law applicable to Getaround® as provider of the software. You acknowledge that, in the event of any third party claim that the iTunes-Sourced Software or your possession and use of that iTunes-Sourced Software infringes that third party’s intellectual property rights, Getaround®, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim to the extent required by this Agreement. You and Getaround® acknowledge and agree that Apple, and Apples subsidiaries, are third party beneficiaries of this Agreement as relates to your license of the iTunes-Sourced Software, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement as relates to your license of the iTunes-Sourced Software against you as a third party beneficiary thereof.
Getaround® Software from Google
The following applies to any Mobile Software you acquire from the Google Play Store ("Google-Sourced Software"): (i) you acknowledge that the Agreement is between you and Getaround® only and not with Google, Inc. ("Google"); (ii) your use of Google-Sourced Software must comply with Google's then-current Google Play Store Terms of Service; (iii) Google is only a provider of the Google Play Store where you obtained the Google-Sourced Software; (iv) Getaround®, and not Google, is solely responsible for its Google-Sourced Software; (v) Google has no obligation or liability to you with respect to Google-Sourced Software or this Agreement; and (vi) you acknowledge and agree that Google is a third-party beneficiary to this Agreement as it relates to Getaround's® Google-Sourced Software.
Our Proprietary Rights
Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content (the "Getaround® Content"), and all Intellectual Property Rights related thereto, are the exclusive property of Getaround® and its licensors. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from any materials or content accessible on the Service. Use of the Getaround® Content or materials on the Service for any purpose not expressly permitted by this Agreement is strictly prohibited.
You may choose to or we may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products ("Ideas"). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited, and without restriction and will not place Getaround® under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Getaround® does not waive any rights to use similar or related ideas previously known to Getaround®, or developed by its employees, or obtained from sources other than you.
Fees; Billing; Payments
Fee Schedule and Billing Policies
You agree to the fees and charges, terms of sale, and payment and billing policies applicable to your use of the Service as stated in our Fee and Commission Schedule incorporated herein by reference. Getaround® may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion. All fees and charges for your use of the Service are non-refundable, except as may be expressly stated in the Fee and Commission Schedule.
If you are a Renter, the total price you will be charged for your use of a car as part of the Service consists of: 1) the initial reservation price, 2) the cost of any trip extensions, 3) any Standard Fees applicable to your trip, and 4) any applicable taxes. A percentage of the initial reservation price and trip extensions is paid to Owners, which Getaround® collects on behalf of Owners as limited agent of Owners, as further specified in our Fee and Commission Schedule. The remaining percentage of the initial reservation price and trip extensions is paid directly to Getaround® by the Renter for facilitating trips and providing the Services.
If you are an Owner, you hereby appoint Getaround® as your payment collection agent solely for the limited purpose of accepting funds from a Renter on your behalf in connection with a Rental. Payment from Getaround® shall be considered the same as payment made directly to you by the Renter, and you will provide the Rental to the Renter in accordance with your agreement to do so as if you received the payment directly from the Renter. Upon Renter’s payment of the funds to Getaround®, Renter’s payment obligation to you for the agreed upon amount is terminated, and Getaround® is instead responsible for remitting the funds to you in the manner described in this Agreement. You have recourse against only Getaround® if it fails to remit funds received from a Renter pursuant to the Renter’s obligations to you.
If you are an Owner, you may set the Rental fee for your car as permitted by the Service. Getaround® will adjudicate the Rental fee on your behalf, which means processing the Renter's credit card, retaining a commission as set forth in our Fee and Commission Schedule and remitting such funds to you as provided in this section. Getaround® will remit payments due to you hereunder no later than thirty (30) days after the end of each calendar month in which the applicable fees are received. Payment shall be in the form you select when you register for the Service, or subsequently updated as permitted by the Service. Payments shall only be made in those months in which the amount due to you totals at least $100.00. Unpaid amounts due shall accrue until the next month in which the amount due is at least $100.00. Getaround® reserves the right to withhold payment or charge back to your Account any amounts otherwise due to us under this Agreement, or any amounts due as a result of a breach of this Agreement by you, pending Getaround's® reasonable investigation of such breach. To ensure proper payment, you are solely responsible for providing and maintaining accurate contact and payment information associated with your Account, which includes, without limitation, applicable tax information. If we believe that we are obligated to obtain tax information and you do not provide this information to us after we have requested it, we may withhold your payments until you provide this information or otherwise satisfy us that you are not a person or entity from whom we are required to obtain tax information. Any bank fees related to returned or cancelled checks due to a contact or payment information error or omission may be deducted from the newly issued payment. You agree to pay all applicable taxes or charges imposed by any government entity in connection with your participation in the Service. If you dispute any payment made hereunder, you must notify Getaround® in writing within thirty (30) days of any such payment; failure to so notify Getaround® shall result in the waiver by you of any claim relating to any such disputed payment. Payment shall be calculated solely based on records maintained by Getaround®. No other measurements or statistics of any kind shall be accepted by Getaround® or have any effect under this Agreement.
In addition to the amount due, delinquent Accounts and/or chargebacks will be charged with fees and/or charges that are incidental to the collection of delinquent Accounts and/or chargebacks including, but not limited to collection fees and/or convenience fees and/or other third parties charges. Members hereby explicitly agree that all communication in relation to delinquent Accounts will be made by electronic mail or by phone, as provided to Getaround® by Members. Such communication may be made by Getaround® or by anyone on its behalf, including but not limited to a third party collection agent.
We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
SMS Owner Alerts
When you opt-in to the service, we will send you an SMS message to confirm your signup.
You can cancel the SMS service at any time. Just text "STOP" to 438276. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If at any time you forget what keywords are supported, just text "HELP" to 438276. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
As always, message and data rates may apply for any messages sent to you from us and to us from you. While every Rental may be different, we estimate that you will receive 3-4 messages per Rental. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, contact us by submitting a support ticket.
Since we respect artist and content owner rights, it is Getaround's® policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 ("DMCA").
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Service, please notify Getaround's® copyright agent as set forth in the DMCA. For your complaint to be valid under the DMCA, you must provide the following information in writing:
- An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
- Identification of the copyrighted work that you claim has been infringed;
- Identification of the material that is claimed to be infringing and where it is located on the Service;
- Information reasonably sufficient to permit Getaround® to contact you, such as your address, telephone number, and, e-mail address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
- A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or are authorized to act on behalf of the owner.
The above information must be submitted to the following DMCA Agent:
Attn: DMCA Notice Getaround®, Inc.
Address: 55 Green Street San Francisco, CA 94111, USA
UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS FEES.
Please note that this procedure is exclusively for notifying Getaround® and its affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with Getaround's® rights and obligations under the DMCA, including 17 U.S.C. 512(c) but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable laws.
In accordance with the DMCA and other applicable law, Getaround® has adopted a policy of terminating, in appropriate circumstances and at Getaround's® sole discretion, members who are deemed to be repeat infringers. Getaround® may also at its sole discretion limit access to the Service and/or terminate the Accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Additional Representations and Warranties
In addition to the other representations and warranties in this Agreement, you affirm, represent and warrant that:
- You are at least 19 years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement; you are a United States resident; and you have not previously been removed from the Service unless you have a currently valid notice of reinstatement from Getaround®.
- If you are an Owner, to the best of your knowledge and belief, any vehicle you offer for Rentals hereunder is in sound and safe condition and free of any known faults or defects that would affect its safe operation under normal use and conforms with the Vehicle Eligibility Requirements as stated in the Renter and Vehicle Eligibility Requirements.
- If you are an Owner, you carry at least the minimum automobile liability insurance required by law.
- If you are an Owner and your vehicle is either registered or located in New York, you must have a commercial insurance policy for your car that provides liability coverage of at least $1,000,000 combined single limit and Getaround®, Inc. must be listed as an additional insured on your policy. In the event that a Rental of your car on Getaround® results in a claim covered by this commercial insurance policy, Getaround® may provide up to $1,000 towards your commercial insurance policy's deductible. If your policy has a deductible greater than $1,000, you may be personally liable for the difference.
- If you are a Renter, you agree to inform Getaround® of any changes in your driving record including but not limited to any driving "incidents or any Major Violations" (as defined by the Renter and Vehicle Eligibility Requirements).
- Your User Content and Getaround's® use thereof as contemplated by this Agreement and the Service will not infringe any rights of any third party, including but not limited to any Intellectual Property Rights, privacy rights, and rights of publicity.
- To the best of your knowledge, all your User Content and other information that you provide to us is truthful and accurate.
You agree to defend, indemnify, and hold harmless Getaround® and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service, including any data or content transmitted or received by you; (ii) your violation of any term of this Agreement, including, without limitation, your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including, without limitation, any right of privacy, publicity rights or Intellectual Property Rights; (iv) your violation of any law, rule, or regulation of the United States or any other country; (v) any claim or damages that arise as a result of any of your User Content or any that is submitted via your Account; or (vi) any other party’s access and use of the Service with your unique username, password, or other appropriate security code.
The indemnities in this Agreement are contingent upon: (i) the indemnified party promptly notifying the indemnifying party in writing of any claim which may give rise to a claim for indemnification hereunder, provided that any failure to give such notice will not waive any rights of the indemnified party except to the extent that the rights of the indemnifying party are actually prejudiced thereby; (ii) the indemnifying party being allowed to control the defense and settlement of such claim; and (iii) the indemnified party cooperating with all reasonable requests of the indemnifying party (at indemnifying party’s expense) in defending or settling such claim. The indemnified party shall have the right, at its option and expense, to participate in the defense of any action, suit or proceeding relating to such a claim through a counsel of its own choosing, provided that the indemnified party will not settle any claim without the prior written consent of the indemnifying party.
For cars not registered or located in New York, Getaround® maintains insurance that provides certain coverage to Renters for Rentals transacted through the Service, as further described in our Insurance Statement (the "Getaround® Insurance"). In the event that a Rental in which you participate as a Renter results in a claim covered by the Getaround® Insurance, Getaround® will make reasonable efforts to assist you in submitting a claim. Getaround® does not guarantee the results of any claim submitted for coverage under the Getaround® Insurance.You agree that all insurance-related communications will be conducted electronically. Please read the Electronic Business Consent, which provides further details regarding your agreement to receive all insurance-related communications electronically.
For cars registered or located in New York, Getaround® requires owners to maintain commercial insurance that provides certain coverage to Renters for Rentals transacted through the Service. In the event that a Rental in which you participate as a Renter results in a claim covered by the owner’s insurance, Getaround® will make reasonable efforts to assist you in submitting a claim. Getaround® does not guarantee the results of any claim submitted for coverage under the owner’s insurance. In addition, you agree that all insurance-related communications will be conducted electronically. Please read the Electronic Business Consent, which provides further details regarding your agreement to receive all insurance-related communications electronically.
IF YOU CHOOSE TO USE THE SERVICE AND/OR PARTICIPATE IN A RENTAL, YOU DO SO AT YOUR OWN RISK. YOU ACKNOWLEDGE AND AGREE THAT GETAROUND® DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ANY USER, INCLUDING BUT NOT LIMITED TO RENTERS AND OWNERS. THE SERVICE AND ANY CONTENT IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GETAROUND® OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, GETAROUND®, ITS SUBSIDIARIES, AND ITS LICENSORS DO NOT WARRANT THAT THE GETAROUND® CONTENT IS ACCURATE, RELIABLE, OR CORRECT; THAT THE SERVICE OR ANY RENTAL WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS THAT RESULTS FROM YOUR USE OF THE SERVICE.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF HE SERVICE AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICE INCLUDING BUT NOT LIMITED TO RENTERS OR OWNERS. YOU UNDERSTAND THAT GETAROUND® DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SERVICE AND GETAROUND® IS NOT RESPONSIBLE FOR THE ACTION OF USERS OF THE SERVICE.
GETAROUND® DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE GETAROUND® SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND GETAROUND® WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
Limitation of Liability
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 14 (INSURANCE), TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GETAROUND®, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR ITS LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SERVICE, INCLUDING WITHOUT LIMITATION ANY RENTAL. UNDER NO CIRCUMSTANCES WILL GETAROUND® BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GETAROUND® ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS, AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL GETAROUND®, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES, OR COSTS IN AN AMOUNT EXCEEDING THE GREATER OF EITHER (a) THE AMOUNTS PAID BY GETAROUND® TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY OR (b) ONE HUNDRED DOLLARS ($100). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN GETAROUND® AND YOU.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF GETAROUND® HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
The Service is controlled and operated from its facilities in the United States. Getaround® makes no representations that the Service is appropriate for use in other locations. Those who access or use the Service from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You may not use the Service if you are a resident of a country embargoed by the United States or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Service are solely directed to individuals, companies, or other entities located in the United States.
This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Getaround® without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
You may terminate your participation in the Service at any time, for any reason, upon receipt by us of your written or email notice of termination. We may terminate your participation in the Service at any time, for any reason or no reason, without explanation. We maintain sole discretion to bar your use of the Service in the future, for any reason that we determine or for no reason. This Agreement will remain in effect after your participation in the Service terminates.
You agree that: (i) the Service shall be deemed solely based in California; and (ii) the Service shall be deemed a passive one that does not give rise to personal jurisdiction over Getaround®, either specific or general, in jurisdictions other than California. This Agreement shall be governed by the internal substantive laws of the State of California, without respect to its conflict of laws principles. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to the terms of these Terms shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the personal jurisdiction of a state court located in Santa Clara County, California or the United States District Court for the Northern District of California, for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the Arbitration provision below, including any provisional relief required to prevent irreparable harm. You agree that the City and County of San Francisco, California is the proper forum for any appeals of an arbitration award or for trial court proceedings if the arbitration provision below is found to be unenforceable.
READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM COMPANY. For any dispute with Getaround®, you agree to first contact us and attempt to resolve the dispute with us informally. In the unlikely event that Getaround® has not been able to resolve a dispute it has with you after attempting to do so informally, we each agree to resolve any claim, dispute, or controversy (excluding any Getaround® claims for injunctive or other equitable relief) arising out of or in connection with or relating to this Agreement, or the breach or alleged breach thereof (collectively, "Claims"), by binding arbitration. Claims with disputed amounts of up to (and including) $25,000 shall be arbitrated by FairClaims, Inc. (“FairClaims”) under the Rules & Procedures then in effect for FairClaims, except as provided herein. Claims with disputed amounts of greater than $25,000 shall be arbitrated by the American Arbitration Association ("AAA") in City and County of San Francisco, California under the commercial rules then in effect for the AAA, except as provided herein. If you initiate a Claim against Getaround®, you agree to pay half of any filing fee(s) applicable to such Claim. If Getaround initiates a claim against you, Getaround shall pay all of the filing fee(s) applicable to such Claim. The filing fee(s) applicable to any Claim shall be paid in full prior to the scheduling of the hearing for such Claim. .The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys' fees and reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Getaround® from seeking injunctive or other equitable relief from the courts as necessary to protect any of Getaround's® proprietary interests.
Class Action/Jury Trial Waiver
WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE SERVICE FOR PERSONAL, COMMERCIAL, OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND GETAROUND® ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.
Getaround® may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our website, as determined by Getaround® in our sole discretion. Getaround® reserves the right to determine the form and means of providing notifications to our Users, provided that you may opt out of certain means of notification as described in this Agreement. Getaround® is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. We recommend that you add email@example.com to your email address book to help ensure you receive email notifications from us.
This Agreement, together with all amendments, all documents referenced in this Agreement, and any other legal notices and agreements published by Getaround® via the Service, shall constitute the entire agreement between you and Getaround® concerning the Service. If a court of competent jurisdiction deems any provision of this Agreement invalid, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.
No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Getaround's® failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.
You and Getaround® agree that any cause of action arising out of or related to the Service must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
The Service is offered by Getaround®, Inc., located at 55 Green Street San Francisco, CA 94111, and can be reached at http://help.getaround.com/hc/en-us/requests/new. If you are a California resident, (a) you may have this same information emailed to you by sending a letter to the foregoing address with your email address and a request for this information; and (b) in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254
Getaround’s® Drive With Uber Partner Policy
The Drive With Uber Program
Getaround’s® Drive With Uber Program (the “Program”) is provided by Getaround® to eligible Uber driver-partners so they may rent vehicles to provide passenger transportation services or food delivery services to third parties while using the apps sourced by Uber Technologies, Inc. or its subsidiaries (collectively, “Uber”). An individual’s participation in the Program is subject to initial and ongoing approval by both Getaround® and Uber (as further described below).
DWU Partner Eligibility Requirements
To be eligible for participation in the Service as a DWU Partner, you must meet all of the following requirements (collectively, the “Partner Eligibility Requirements”):
- You must be at least 21 years old.
- You must have a valid U.S. driver’s license.
- You must have been licensed to drive in the U.S. for at least 1 year (if age 23 or older), or at least 3 years (if under the age of 23).
- You must not have committed any major driving violations within the past 3 years.
- You must not have committed any alcohol or drug-related violations within the past 7 years.
- You must not have committed more than 2 violations or accidents of any degree within the past 3 years.
Note that the Partner Eligibility Requirements are prerequisites to initial and ongoing eligibility as a DWU Partner, and not a guarantee of such eligibility. The Partner Eligibility Requirements are separate from (and supplemental to) any requirements by Uber regarding use of its app, in addition to any requirements set by Uber for you to accept requests from third parties for transportation services using the Uber app.
The source of the auto liability insurance coverage provided in connection with the Program depends on whether you’re available or waiting for a ride request, en route to pick up riders, or on an active trip with such riders. In the event you are involved in an accident while using the Getaround® Service to participate in the Program, please contact both Getaround® and Uber about the accident as soon as possible. Notwithstanding the foregoing, the Damage Fee discussed in our Insurance Policy applies at all times during your use of the Service to participate in the Program.
Compliance With Applicable Laws
In addition to meeting the Partner Eligibility Requirements, you acknowledge and agree that at all times, you shall hold and maintain all licenses, permits, approvals and authority applicable to you that are necessary to operate DWU-Eligible Cars (defined below) as part of your participation in the Program. You acknowledge and agree that you may be subject to certain driving record checks and other forms of background checks, such as criminal record checks, from time to time in order to participate in the Program and use the Service. You acknowledge and agree that Getaround® reserves the right, at any time in Getaround’s® sole discretion, to deactivate or otherwise restrict you from accessing the Service if you fail to meet the requirements set forth in this DWU Policy.
Proper Care and Rental Procedures
DWU Trips with DWU-Eligible Cars
Certain cars in the Service have been made available for use in the Program (collectively, “DWU-Eligible Cars”). DWU Partners using the Service to participate in the Program may only reserve DWU-Eligible Cars to do so. DWU-Eligible Cars are visible to DWU Partners by accessing the “Drive With Uber” section of the Getaround® Software. DWU Partners may not reserve non-DWU-Eligible Cars to participate in the Program.
Program Use Only
DWU-Eligible Cars may be used only to participate in the Program (“Program Use”). They may not be used for any purpose besides participation in the Program, including without limitation the following:
- Provision of passenger transportation services or food delivery services to third parties using an app other than the Uber apps;
- Personal use beyond that which is strictly related to the provision of passenger transportation services pursuant to the Program; or
- Usage that violates any applicable laws, regulations, ordinances or the like.
The total price you will be charged for your use of a DWU-Eligible Car (the “Trip Price”) consists of: 1) the initial reservation price; 2) the cost of any trip extensions; and 3) any Standard Fees applicable to the initial reservation or trip extensions. The initial reservation price, and the cost of any trip extensions, are based solely on the DWU-Eligible Car being used for the Program. The Trip Price is charged when the initial reservation for that trip (the “DWU Trip”) is made, or when extensions for that trip have been applied. Earnings received while driving with Uber have no bearing on the Trip Price.
The parking spots occupied by DWU-Eligible Cars at their designated parking locations are reserved solely for DWU-Eligible Cars. Non-DWU-Eligible Cars may never occupy any parking spot reserved for Program Use, regardless of how long the occupancy lasts or the duration of any DWU Trip. The foregoing restriction includes (without limitation) the parking of DWU Partners’ personal cars in spots reserved for Program Use. Non-DWU-Eligible Cars occupying such parking spots will be removed at their owners’ expense, which may include towing, storage, and citation fees related to such removal.
Notwithstanding any communications or statements to the contrary, a DWU-Eligible Car may only be accessed, unlocked, used, driven, or otherwise operated (collectively, “Operated”) by the DWU Partner who has reserved such DWU-Eligible Car, and only for so long as such DWU Partner’s payment method can be successfully charged for the Trip Price of the DWU Trip (including any trip extensions). Any attempted or actual Operation of a DWU-Eligible Car in violation of the foregoing, or contrary to Program Use, regardless of whether a Return Request (defined below) has been submitted, will result in: 1) prevention of such DWU Partner’s further Operation of the DWU-Eligible Car, with such DWU Partner responsible for all towing, impound, storage, citation, and recovery costs and fees necessary to ensure such prevention; and 2) permanent termination of such DWU Partner’s Account with the Service. To the extent that any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arise from your violation of this section (collectively, “Claims”), you agree to defend, indemnify, and hold harmless Getaround® and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers, and directors harmless from such Claims.
DWU Weekly Trips
Certain DWU-Eligible Cars may be initially reserved in week-long increments. Such cars are referred to herein as Weekly Eligible Cars. DWU Trips reserved in week-long increments are referred to as DWU Weekly Trips. The minimum length or duration of a DWU Weekly Trip is 7 consecutive calendar days (the “DWU Weekly Trip Minimum”). The maximum length or duration of a DWU Weekly Trip is 28 consecutive calendar days, including the day on which the DWU Weekly Trip started (the “DWU Weekly Trip Maximum”).
Once a DWU Weekly Trip has commenced, it cannot be converted into a standard (hourly) DWU Trip. DWU Weekly Trips may only be extended in specific, predetermined increments, and only until the DWU Weekly Trip Maximum has been reached. Subject to applicable Return Requests (defined below), DWU Weekly Trips are not eligible for refunds or promotional credits attributable to unused time.
The DWU Weekly Trip Maximum shall include: 1) any trip extensions applied to the initial reservation as the result of a DWU Partner’s continued Operation of a Weekly Eligible Car; and 2) any time period during which a Weekly Eligible Car has not yet been returned to its designated parking location, even if a trip extension has not been applied to such time period. Provided that a DWU Weekly Trip has not exceeded the DWU Weekly Trip Maximum, trip extensions may be applied to such DWU Weekly Trip (either by you or by Getaround®, as necessary) until such DWU Weekly Trip Maximum has been reached or the Weekly Eligible Car has been returned to its designated parking location (as described in the profile of the Weekly Eligible Car), whichever occurs earlier.
Once the DWU Weekly Trip Maximum has been reached, if the Weekly Eligible Car has not been returned to its designated parking location, the DWU Partner who is Operating the Weekly Eligible Car pursuant to such DWU Weekly Trip must immediately return the Weekly Eligible Car to its designated parking location, regardless of any trip extensions applied or automated notifications sent by Getaround®. Failure to observe the requirements of this section will result in immediate and permanent termination of such DWU Partner’s Account with the Service. Nothing in this section should be construed so as to allow a DWU Partner to Operate a DWU-Eligible Car or Weekly Eligible Car if such DWU Partner’s payment method has not been successfully charged for the Trip Price of the DWU Trip or DWU Weekly Trip, as applicable, regardless of whether the DWU Weekly Trip Maximum has been reached.
While a DWU Weekly Trip is in progress, the Weekly Eligible Car being Operated pursuant to such trip may not remain parked at its designated parking location for any length of time. If such Weekly Eligible Car is parked at its designated parking location during a DWU Weekly Trip, it will be deemed to have been returned by its DWU Partner, and Getaround® may end the DWU Weekly Trip in question.
The distinctions in this section between DWU-Eligible Cars and Weekly Eligible Cars, and DWU Trips and DWU Weekly Trips, are made solely for the purposes of this section. All other references to DWU-Eligible Cars or DWU Trips in this DWU Policy shall be understood to include Weekly Eligible Cars and DWU Weekly Trips, respectively.
Return of DWU-Eligible Cars
From time to time, as required by vehicle safety and repairs, to fulfill the provisions of this DWU Policy and our Terms of Service, or to otherwise comply with applicable laws, Getaround® may, in its sole discretion, request the return of a DWU-Eligible Car to its designated parking location (each, a “Return Request”) before the DWU Trip in such car is scheduled to be completed. Return Requests may be made by oral or written communication. You acknowledge and agree that your immediate and complete cooperation with such Return Requests is required under this DWU Policy, regardless of the nature of the Return Request, the location of the DWU-Eligible Car when the Return Request is made, or the length or duration of the DWU Trip in question. A Return Request is deemed received upon delivery by Getaround®. Upon receipt of a Return Request, you shall, as soon as practicable, return the DWU-Eligible Car to its designated parking location in accordance with this DWU Policy and our Renter Policy.
You may request a promotional credit equal to the cost of the portion of the DWU Trip unable to be completed because of a Return Request, provided that: 1) you have strictly complied with the Return Request, and 2) you did not cause or contribute to the Return Request, in whole or in part. An example of causing or contributing to a Return Request includes (but would not be limited to) Operation of a DWU-Eligible Car in violation of the Trip Extensions section, above, Nothing in this section shall be construed so as to require Getaround® to submit Return Requests to ensure the timely, scheduled return of DWU-Eligible Cars at the completion of DWU Trips.
DWU Partners shall not be issued any promotional credits or refunds in exchange for the early return of a DWU-Eligible Car that has not been returned pursuant to a Return Request. DWU-Eligible Cars that are returned before their scheduled trip end time cannot be unlocked, accessed, or otherwise Operated by DWU Partners once they have been returned.
DWU-Eligible Cars must be returned with a full tank of gas at the end of each DWU Trip, notwithstanding the fact that the tank may not have been full when you picked up the car. DWU Partners who purchase more fuel than they used during a DWU Trip will receive a refund from their Trip Price equivalent to the cost of the excess fuel purchased (the “Fuel Refund”). The Fuel Refund is calculated by comparing the amount of fuel present at the start of your DWU Trip, the amount of fuel remaining at the end of your DWU Trip, and the cost of fuel as reflected in the average market fuel price. If the refund amount for a DWU Trip exceeds the initial reservation price for that trip, the DWU Partner will receive a Fuel Refund up to the amount of the initial reservation price, and a Getaround® promotional code equal to the excess of the fuel cost over the initial reservation price.
DWU Partners who fail to return DWU-Eligible Cars with a full tank of gas will be charged for the amount of gas not refilled, as well as a $15.00 Fuel Fee (collectively, the “Fuel Charge”) for each such failure, in accordance with our Fee and Commission Schedule. In addition to including the Fuel Fee, the Fuel Charge is calculated based on how much fuel is determined to have been used but not refilled during your DWU Trip, the capacity of the fuel tank of the DWU-Eligible Car you rented, and the cost of fuel as reflected in the average market fuel price.
All DWU-Eligible Cars are registered with Getaround Autotoll®, which is a video-based tolling system that automatically detects when you pass through a toll plaza or electronically tolled lane. You understand and agree that your payment method on file with the Service will be automatically charged for the price of each toll you incur, along with a $1.50 processing fee for each such toll, as specified in our Fee and Commission Schedule.
Tolls and processing fees are charged independently of the timing or amount of any corresponding reimbursements provided to DWU Partners. You understand and acknowledge that charges and processing fees for a given toll may be charged up to 90 days after the date on which the underlying toll was incurred.
DWU-Eligible Cars may come equipped with third-party electronic displays ("Displays") that display advertisements promoted by third parties. The Displays are permanently affixed to the DWU-Eligible Cars and are considered integral components of those cars. They may not be damaged, defaced, obstructed, covered, unplugged, or otherwise tampered with. Any damage or loss that occurs to a Display in connection with a DWU Trip or DWU Weekly Trip is subject to the provisions contained in the Damage Fee section of our Insurance Policy.
The “Getaround® Accounts” section of our Terms of Service specifies the terms pursuant to which you are required to open and maintain an Account with Getaround® to use the Service. In addition to the requirements listed therein, this section specifies requirements applicable to your Account as part of your participation in the Program.
At all times while participating in the Program, DWU Partners shall ensure that their Accounts with Getaround® remain in good standing. An Account in good standing is one that meets all of the following requirements:
- The driving record associated with the Account continues to satisfy the Partner Eligibility Requirements listed above.
- The holder of the Account continues to comply with all laws applicable to participation in the Program, including (without limitation) local law or permit/license requirements regarding signage reflecting your provision of passenger transportation services under the Program.
- The holder of the Account continues to comply with the “Getaround® Accounts” section of our Terms of Service.
- The holder of the Account continues to Operate DWU-Eligible Cars in accordance with this DWU Policy and our Renter Policy.
- The holder of the Account has not allowed any other individual to Operate a DWU-Eligible Car reserved by the Account holder, regardless of whether such individual would be considered a DWU Partner under this DWU Policy.
- The holder of the Account has not Operated any DWU-Eligible Cars without maintaining a valid default payment method to authorize such Operation while such Operation is taking place.
- The holder of the Account does not have any outstanding Claims, charges owed, or balances due to Getaround® resulting from such Account holder’s participation in the Program or access to the Service.
- The holder of the Account has not Operated Weekly Eligible Cars beyond the DWU Weekly Trip Maximum.
- The holder of the Account has strictly complied with all Return Requests.
- The holder of the Account has not caused damage to DWU-Eligible Cars or failed to report such damage to Getaround® as required by our Renter Policy, whether or not such damage occurs during a DWU Trip.
- The holder of the Account has not received any parking tickets, traffic citations, moving violations, or other offenses related to the Operation of DWU-Eligible Cars, whether or not such offenses are reported, paid, or settled as necessary.
- The holder of the Account reliably refills the gas of every DWU-Eligible Car Operated pursuant to a DWU Trip, notwithstanding the amount of gas present in such DWU-Eligible Car at the start of such DWU Trip.
- The holder of the Account has not made any misrepresentations, or false or misleading statements, to Getaround®, and has not otherwise been unresponsive to Getaround’s® communications during DWU Trips, in order to circumvent the requirements of this Policy, our Terms of Service, or its supporting policies.
- The holder of the Account has not interfered with any other DWU Partner’s participation in the Program or jeopardized the safety or well-being of Getaround® or any of its customers, employees, contractors, or agents.
For clarity, as stated in the “Service Rules” section of our Terms of Service, an Account in good standing may still be permanently or temporarily terminated, or suspended, without notice or liability, for any reason or no reason. An Account in good standing is a prerequisite to (but not a guarantee of) your access to the Service to participate in the Program.
Your Relationship With Getaround®
You acknowledge and agree that Getaround’s® performance obligations in the Program is strictly limited to the provision of DWU-Eligible Cars for Operation by DWU Partners pursuant to DWU Trips. For clarity of purpose, Getaround® does not, and shall not be deemed to, direct or control you generally or in your performance under this DWU Policy specifically, including in connection with your provision of passenger transportation, your acts or omissions, or your Operation of DWU-Eligible Cars. You retain the sole right (subject to this DWU Policy) to determine when, where, and for how long you will utilize the Getaround® Software, the Service, and the Program.
Because Getaround’s® participation in the Program is limited to the foregoing, Getaround® is not, and shall not be deemed to be, responsible for any of the following stemming from your participation in the Program:
- The timing, amount, or nature of any payments, reimbursements, or credits to which you may be entitled from any third party as part of your participation in the Program;
- The tax or accounting treatment of any and all fees, charges, credits, or refunds incurred or received by you in connection with your participation in the Program, the Operation of DWU-Eligible Cars, or your compliance with laws applicable to your participation in the Program;
- The availability or unavailability of incentives or promotions offered by any third party pertaining to your participation in the Program or your use of the Uber app;
- Any ratings or other feedback you may receive from any third party during your participation in the Program;
- Your inability to conduct a DWU Trip for any reason, including (without limitation) unavailability of the Services or DWU-Eligible Cars, or your inability to Operate any DWU-Eligible Car in accordance with the Program.
Nothing in this DWU Policy, our Terms of Service or any supporting policies shall be construed so as to create a joint venture, partnership, or agency relationship between you and Getaround® or Uber. You have no authority to bind Getaround®, Uber or their respective affiliates, and you undertake not to hold yourself out as an employee, agent, or authorized representative of Getaround®, Uber or their respective affiliates, or as the owner of any DWU-Eligible Car. Where, by implication of mandatory law or otherwise, you may be deemed an agent or representative of Getaround® or its affiliates, you undertake and agree to indemnify, defend (at Getaround’s® option) and hold Getaround® and its affiliates harmless from and against any claims by any person or entity based on such implied agency or representative relationship.