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Resources

If you’re looking for resources or have questions, you’ve come to the right place.

Getaround is here to help you get the most from your car sharing experience, whether as a host or guest. These resources will answer many questions you may have.

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Product updates

Car Condition Timeline

Your Car Condition Timeline is now accessible via desktop.
Want to browse past inspections or compare photos? This feature provides you with past guest inspection details, photos, and ratings and feedback. Our side-by-side photo comparison tool allows you to compare your own inspection photos against any from guests. Just select "Car Condition" on your host dashboard under the "Options" tab of each car to explore this feature.

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Product updates

In-app Inspections

We've released in-app inspections for hosts! This means that you can now record images of your vehicle, add notes, and submit them directly within the app. This feature enables you to provide more detailed insights into your vehicle’s condition to our Getaround team, so we encourage you to do these inspections as frequently as possible, especially as it pertains to claims processing. You'll see the option to "Create a new inspection" under any car name through the "Cars" tab of your host app.

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Host resources

Power Host™ city launch proposal form

Becoming a Getaround® host is one of the easiest ways to become your own boss and realize your entrepreneurial dreams. We are looking for motivated individuals who will settle for nothing less than success in a fast-growing business. Complete this form if you have or will have a fleet and want to launch a new city.

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Product updates

Car Manager

We're excited to introduce our revamped car management experience for owners (on desktop)! We have given it a major facelift—including a brand new interface, faster load times, and additional features; restructuring it from the ground up to provide owners with a unified view and management system for their cars. Read up on the updates below.

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Product updates

Claims Manager

We’re excited to introduce a brand new and highly requested tool for owners: Claims Manager, now available on desktop!No more digging through email threads and cross referencing ticket numbers. You can visit the Claims Management page to view, sort, and file claims all from one place. This integrated desktop management experience has centralized all things claims-related.

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Product updates

Getaround Connect®: battery and fuel reporting

Hosts can now see their car(s) battery and fuel levels displayed in their host dashboard.Log into your Getaround app on desktop or mobile to view this latest product offering, which includes:• Battery & voltage display• Battery tool tips• Critical battery warnings• Fuel level displayThese live reads should reduce the need for physical checks and downtime of cars, allowing you to maximize availability and earnings.

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Town Hall

Terms updates

Q.

How do the new terms in the ToS affect the owners?

A.

We've added a "What this means for you" section in our Terms Updates emails, please refer there to see how terms affect hosts.

Town Hall

Car cleaning

Q.

I clean my vehicles myself, why am i limited to only using professional cleaning services?

A.

Based on a review of historically submitted cleaning fees, we made the determination to require receipts for veracity and therefore will only reimburse validated cleaning services. We understand many owners would like to find more cost effective method to manage their fleets, and we are currently reviewing alternate methods that would allow for this change. We hope to be able to announce some changes in the coming months based on your feedback.

Town Hall

Return guests

Q.

I want to be able to market my car to people in my neighborhood and offer return renters with loyalty discounts. How can you help with this?

A.

We are committed to incetivizing repeat renters and are actively working on the framework for a future loyalty program. Additionally, our pricing model learns from safe rentals and is factored into how we charge repeat customers.

Town Hall

Host reimbursement

Q.

I wanted to ask why we as hosts have to wait for getaround to collect fees for late returns before we are reimbursed. Please address.

A.

Our policy reflects our need to risk share with owners - there is an inherent late of a trip not ending on time in the car sharing business. We will aggressively pursue renters who return a car late, but will only be able to pass on the fee to owners if it's collected.

Town Hall

Host Support

Q.

What is in the roadmap for Host Support?

A.

Our owner happiness team strives to provide real time assistance to hosts working to resolve questions, reimbursement requests and generally support hosts. We recently created a team focused on streamlining claims and support for power hosts. We hope to use the learnings from this team in compination with host feedback to continue to improve the experience.

Town Hall

Guest quality

Q.

Is GA considering requiring renters to take interior pictures

A.

Yes, we are working to balance having comprehensive photos of all parts of the cars with barriers to renting which could impact demand. We also encourage hosts to document their weekly inspectations to assist in showing us the condition of the car in between rentals - if hosts maintain the metadata on photos and we can use that as part of our claims investiagation.

Town Hall

Insurance

Q.

How can Getaround assist hosts in finding more cost-effective insurance solutions for on and off platform coverage?

A.

We are working to present all inclusive insurance options that eliminate the need for Hosts to carry a personal policy for off app incidents. We are focused on meeting the needs of a variety of hosts — full-time Getaround host, hosts who share on multiple platforms, and those who regularly use the car for personal use in between trips. The diversity of hosts creates a challenge, which we are actively engaging with an insurance broker to find solutions for.

Town Hall

Claims and fees

Q.

It is important to hosts that we have quick resolutions and clarity on what is covered. It feels like many recent changes hurt hosts (ex: Claims Admin Fee). How can Getaround better address Hosts' needs when it comes to comes to claims?

A.

We've had to make some tough business decisions as we look to ensure hosts are business partners, sharing in the revenue generated by car sharing, but also partnering with us to mitigate and share in the risks. While we know some policies like the Admin Fee caused some pushback, we are committed to not only updating our risk sharing model, but also focusing on improved service and risk mitigation. In Q4 of 2020, we rolled out a new claims system that allows us to more efficiently handle claims while giving you better visibility into your claims status(es). The team is also focused on creating clarifying content when we update terms by bringing transparency to our CH and Claims processes. We are also taking a hard look at when we engage our TPA in handling damage to your vehicles. Starting now, we are moving to take on all repairable claims internally and have already rolled this out in all of our new markets and added D.C. We will take on Philly next and keep adding markets week over week. We have an average of 12.6 days to add payment to owner earnings on internally handled claims, and we are focused on driving stricter standards by setting more aggressive targets and ramifications for delays with our TPA now that they have learned our business.

Host FAQs

Partnerships

Q.

Does Getaround actively develop partnerships that can help hosts grow their car sharing business?

A.

Getaround has an entire team dedicated to developing new partnerships that increase demand for cars. Take a look at this recent announcement by the city of Boston. We also are working with hospitality companies and legislative and regulatory lawmakers that understand how car sharing is good for the economy and the environment.

Host FAQs

Multi-day trips

Q.

Can guests book trips for more than a day?

A.

While most Getaround trips tend to be for less than a day, many guests commonly book a Getaround car for a weekend trip or even longer. Some guests have even booked Getaround vehicles for weeks at a time.

Host FAQs

Miles limit

Q.

How many miles is a guest allowed to drive a Getaround shared car in one day?

A.

Guests are limited to 200 miles per day. Guests that exceed this limit incur a per-mile fee, part of which is reimbursed to the host.

Host FAQs

Market differentiator

Q.

Why is Getaround a better platform for my cars?

A.

Made possible with our Getaround app (software) and Getaround Connect® (hardware), Getaround has built a platform of connected cars, meaning every step in our booking process incorporates the contactless car sharing experience. From the way we vet our guests to how we manage our demand data, we have created a platform that allows hosts to grow a fleet they can easily manage across an entire city (compared to needing all of their cars in a single parking lot).

Host FAQs

Growing markets

Q.

What markets are showing the most significant growth?

A.

Cities with medium population density and limited transportation options — Getaround calls these transportation deserts.

Host FAQs

Parking locations

Q.

Where do Getaround hosts park their cars?

A.

The host can park cars in any legally permissible location within an active zip code on our platform. By working with their dedicated fleet business manager, hosts can gain analytics and insight about where demand is highest. Getaround also negotiates parking spaces with municipalities and businesses and makes these spaces available to hosts.

Host FAQs

Cars per host

Q.

How many cars does the average power host have on Getaround?

A.

In 2020, the average number of cars listed per host was 8. In just the first three months of 2021, the average has increased to 12 to meet escalating market demand. However, many Power Hosts join the platform with just one or two cars and grow their business from there. There is no perfect number of vehicles for any fleet, and every host can grow the business at the pace that works for them.

Host FAQs

Power host

Q.

What is Getaround's Power Host™ program?

A.

Getaround has seen a growing demand in car sharing interest from people who need cars to live and work. We developed this program to support the many entrepreneurs who have seen this trend and are building their car sharing businesses to share multiple cars on our platform.

Host FAQs

Power Host program

Q.

Why did Getaround launch the Power Host™ program — is it better than the previous host program?

A.

The previous host program focused on single-car hosts, but demand from guests has increased over the last year as hosts with more cars on the platform continue to be successful. The Power Host program has more features and resources that help hosts start quickly and scale to profitability.

Host FAQs

More money

Q.

How does the Power Host™ program earn Getaround and the host more money?

A.

Getaround and Getaround hosts share the revenue from trip reservations. As demand has increased, so too must the supply of cars. With this program, we hope to encourage current hosts to increase their fleet sizes, gain market share, and attract new individuals and car businesses to the platform.

Host FAQs

COVID-19

Q.

What COVID-19 protocols in place for hosts? Does Getaround offer tips and resources to keep cars sanitized and clean?

A.

Getaround provides hosts with tips and other information about sanitizing their cars, but most proactively provide sanitizing wipes and modify their cleaning routines to keep guests safer during the pandemic. If we learn a guest has tested positive for COVID-19, we promptly inform the host so that the vehicle can be sanitized for the safety of the next guest.

Host FAQs

Car limit

Q.

Is there a limit to the number of cars a power host can have on the Getaround platform?

A.

No. The Power Host™ program is for fleets of all sizes — from the two-car owner to the large car lot seeking to increase income from cars customarily parked and used for different purposes.

Host FAQs

Car theft

Q.

How has Getaround responded to car theft?

A.

Getaround has a dedicated team that assists with all safety concerns. Car theft is not common, but we work with law enforcement and the host to enable quick recovery if theft occurs. Getaround diminishes risk by helping hosts choose safer parking options and constantly improving our technology and hardware.

Host FAQs

Increase demand

Q.

Aside from the Power Host™ program, what else is Getaround doing to increase demand for car sharing?

A.

Getaround is focused on numerous initiatives to increase platform usage, but even without these initiatives, we have seen a marked increase in demand as the pandemic becomes more controlled.

Host resources

Vehicle inspection form

If your car is older than 10 years or has more than 125,000 miles you will need to submit a passed inspection prior to joining Getaround. Please have a certified mechanic complete the form and then submit it to your fleet business manager once you are ready to list your car! Complete this form to submit your proof of passed inspection to your Getaround account executive.

Onboarding Eligibility. A vehicle must be less than 10 years old and have less than 125,000 miles to be eligible for onboarding. No inspections are required for onboarding these cars. Vehicles 10 years and older (up to 2007) and/or that have more than 125,000 miles may be eligible for onboarding if the vehicle successfully passes a vehicle inspection.  

Annual Inspection Requirements. Vehicles over 10 model years and/or that have more than 125,000 miles require an annual inspection to remain on the Getaround platform.

Inspection Requirements. Inspections submitted must have been completed within the past 30 days. Inspections must be completed and signed by a certified mechanic. If the vehicle fails the inspection, the host may complete the necessary repairs and submit to another inspection.

Where to get an inspection. The inspection can be completed by the certified mechanic of the host’s choice. Many hosts will have their inspection completed during regular maintenance. The host is responsible for the inspection fees.

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