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FROM IDENTIFICATION VERIFICATION TO ENHANCED SECURITY, GETAROUND MAKES CAR SHARING SAFER FOR GUESTS AND HOSTS

Trust & safety

We all have a destination in mind. Whether you’re booking a car or sharing one, our Trust & Safety team wants you to enjoy yours safely. With Trust & Safety agents available and insurance provided during an active trip, Getaround guests and hosts can focus on what’s important — the journey ahead.

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We have your safety in mind

Trusted community, reliable rides

Risk detection

Getaround employs the latest risk detection technologies when screening new guests to verify their identity and that their driving records meet our eligibility guidelines.

Contactless booking

Guests can book and complete Getaround trips without needing to meet with their hosts, thanks to Getaround’s proprietary technology.

Roadside protection

Our optional roadside protection plan ensures guests are taken care of if things don’t go according to plan.
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Preparedness

Got questions about keeping your car secure? Our Trust & Safety team has prepared a list of tips to help our hosts.
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Getaround Connect®

The Getaround Connect facilitates real-time location tracking, keyless entry, and immobilization capabilities courtesy of its Enhanced Security feature.
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Included insurance

Trips on Getaround are covered by insurance and 24/7 customer support. Please read our Insurance Summary, Host Policy, and Guest Policy for applicable coverage limits and exclusions.
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We make car sharing safer and more secure for hosts

If you have questions about your car’s security, we’re here to help. Follow these best practices to ensure a smooth experience for you and your guests while using Getaround.

Choose the right home location

The right home location can make all the difference when sharing a car on Getaround. A good home location...

  • ...is someplace where you feel safe leaving the car, and where guests will feel safe picking it up.

  • … is easily accessible. Getaround encourages hosts to check their cars within 24 hours of every trip.

  • ... has good reception. The Getaround Connect® relies on cell reception to execute commands and update the GPS.

Write detailed pick-up instructions

Your listing should include instructions for finding the car as well as any unique features that may stand out when a guest arrives. If you use a lockbox, remember to include its location and combination.

Your instructions can also include requirements for the car’s safe return.

Turn on Enhanced Security

Enhanced Security (ES) is a software feature of Getaround Connect® that immobilizes your car when it’s not being used. When ES is activated, it prevents your car from being started. After unlocking the car with the Getaround app, the car will start as normal. It is strongly recommended for most car hosts to activate ES unless the car is parked in a valet-accessed garage.

Secure the car with the Getaround app

Whenever you leave the key in the car, remember to lock the car with the Getaround app. With Enhanced Security enabled, this will prevent the car from being started until the car is unlocked with the app.

Clean and maintain your car

Keeping your car clean and roadworthy ensures that guests have a positive experience while driving your car. It’s also required by Getaround’s eligibility guidelines. Also remember to remove all personal items before your car’s first trip, including car accessories and phone chargers. If you have synched your phone with the car, be sure to delete all data stored within the car to ensure it is not accessed by a third party.

Refer guests to Getaround for account and booking questions

If guests contact you regarding account or booking information (including trip extensions) please refer them directly to Getaround guest services. To protect your personal information, please communicate with guests only through the Getaround app and do not give out your personal contact information.

Contact us 24/7

Getaround’s community representatives are available 24/7 to handle concerns from guests or hosts. If you have a Trust & Safety-related issue ask to speak with a Trust & Safety agent and you’ll be connected with someone with specialized knowledge.

We’re making carsharing easy for guests around the world

If you have questions about your trip, we’re here to help. Follow these best practices to ensure a smooth experience while using Getaround.

Search and book with confidence

With the Getaround app and Getaround Connect®, you can find, book, and unlock reliable cars with your Android or iOS device wherever and whenever you need them in a Getaround-serviced area. All cars are required to meet Getaround’s vehicle eligibility requirements.

Find the car (and coverage) that’s right for you

Cars, trucks, and vans are available by the hour or by the day so you have the perfect ride for any occasion. When you book a car, don’t forget to choose your level of insurance coverage for physical damage and roadside assistance.

Read the pick-up instructions

The pick-up instructions provide important information such as where to find the parking pass or the key, or how to open the lockbox, if one is being used. Be sure to read these instructions thoroughly, and pay special attention to the host’s drop-off instructions to avoid any confusion.

Do a safety check

When you arrive at the car, the Getaround app will guide you through a basic safety check that includes taking pictures of all four corners of the car. It’s also a good idea to ensure all the seat belts work, the tires have plenty of tread, and all lights are working properly.

Use the Getaround app to communicate with the host

Protect your personal information and get your questions answered by always using the Getaround app to communicate with the host during your trip. You should never be asked to pay a host directly or contact them outside the app. If you are, please get in touch with Getaround immediately.

Follow the rules

Familiarize yourself with Getaround’s rules for guests to make sure you don’t accidentally incur a fine for smoking, returning the car incorrectly, or letting someone else drive. These infractions can result in financial penalties or even account deactivation.

Return the car on time and submit post-trip photos

Give yourself enough time to return the car to the location designated in the listing and conduct a post-trip inspection before the end of your trip. The Getaround app makes it easy to submit photos of the car. Remember to extend your trip if you’re running late or contact Getaround if you run into any problems.

Get help

Getaround’s community representatives are available 24/7 to handle hosts' concerns. If you have an issue related to Trust & Safety, ask to speak with a Trust & Safety agent and you’ll be connected with someone with specialized knowledge.

When it’s urgent

If you are a host and have an urgent Trust & Safety issue, Getaround agents are available to answer your call 24/7. Simply call Getaround using the app, and ask to be transferred to a dedicated Trust & Safety agent.

The safety of Getaround’s guests and hosts is always a top priority. That’s why Trust & Safety agents are trained to respond to issues such as accidents, illegal items left in cars, car recoveries, and theft.

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SAFETY FIRST

Frequently asked questions

Visit our comprehensive Help Center to find all the answers to all your questions.

Who is eligible to use Getaround?

Drivers must be at least 19-years-old to drive with Getaround, and possess a license for a minimum of two years. Drivers with more than two minor violations or at-fault accidents in the past three years, or a DUI/drug-related driving incident in the past seven years are not eligible to drive with Getaround. Drivers under 21 must have a clean driving record. Drivers from Hawaii, Alaska, and outside the United States have separate eligibility requirements.

What are the requirements for cars shared on Getaround?

A vehicle must be less than 10 years old and have less than 125,000 miles to be eligible for listing on Getaround without a mechanical inspection. Vehicles 10 years and older (up to 2007) and/or that have more than 125,000 miles may be eligible for onboarding if the vehicle successfully passes a vehicle inspection by a certified mechanic. Annual inspections will be required for these vehicles after onboarding. Learn more »

How are guests verified?

Getaround employs the latest risk detection technologies when screening new guests to verify their identity and that their driving records meet our eligibility guidelines. Trust & Safety agents work 24/7 to detect fraud and abuse while responding to concerning behavior in real-time.

Is there a mileage limit?

Cars on Getaround have a daily base mileage (200 miles). Additional mileage beyond the standard limits result in additional charges for the driver. If a guest exceeds their trip base mileage, owners will be reimbursed on a per mile basis.

Who maintains the cars?

Hosts are responsible for keeping their vehicles well maintained and road-ready. Guests are responsible for refueling their vehicle and returning it to the location designated in the listing on time at the end of a trip.

Fees are structured to encourage positive carsharing experiences and discourage irresponsible behavior. Read more about our fee structure here.

Are there any hidden fees?

There are no membership or subscription charges for guests booking cars on Getaround. Trip-based fees encourage positive carsharing experiences and discourage irresponsible behavior. Read more about our fee structure here.

What if I need help?

Getaround’s community representatives handle concerns from guests or hosts. If you have a Trust & Safety-related issue, ask to speak with a Trust & Safety agent and you’ll be connected with someone who can help you.

What if I'm in an accident during my trip?

If you find yourself in an accident and someone is hurt, the first thing you should do is call 911. This is the single most important step—we want to make sure all parties are safe. If the car is driveable, please make sure to pull it to the side of the road, turn on the hazard lights, and open the hood. Once everyone is safe, and emergency services are contacted (if necessary), call Getaround Customer Happiness by tapping the help button on the trip page of the Getaround mobile app.

DO: Take photos. Collect insurance information. Document the other driver’s contact information.
DON’T: Repair the car yourself.
DON’T: Tow the car before consulting with Getaround.
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How does insurance work?

As long as you reserve a car through Getaround and you follow our Terms and Policies throughout your trip, you are covered during an active trip.

At checkout, Getaround guests select the Protection Plan that suits their trip needs. Guests are responsible for the cost of all physical damage to their reserved car up to the limit of the Protection Plan’s damage fee. Learn more »

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