Safety and trust at every level

Getaround prioritizes the safety and security of its community members by implementing proactive safety measures, verifying identities, maintaining insurance coverage, and using advanced technology to prevent fraud. Additionally, Getaround has a dedicated team available 24/7 to investigate any safety or security concerns.

For Guests

Insurance

Coverage for both you and the vehicle during the trip. Protection plans offer a wide range of options so you can choose the best protection for your needs

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Safe cars

Trust that every car you rent on Getaround has passed our stringent eligibility standards for safety & quality.

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24/7 support

Getaround's community representatives address concerns from guests and hosts. For Trust & Safety-related issues, request to speak with a Trust & Safety agent, and you will be connected with someone who can assist you.

For Hosts

Powerful vetting & fraud detection system
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Getaround uses advanced identity verification technologies and a thorough screening process to ensure that every Getaround guest meets our guidelines.
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Every Getaround guest must meet our eligibility criteria in order to rent. To verify guests’ eligibility, we obtain their driving records from the Department of Motor Vehicles.
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A team of dedicated experts agents the latest risk detection technologies to protect hosts by identifying and preventing fraudulent activity on our platform.

Getaround Connect®
- as an option
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GPS Tracking - Secure tracking and alerting of a car’s location
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Security - Theft-deterrent functionality disables the car's starter when the vehicle is not in use by the host or by a verified guest, so long as the host has enabled Enhanced Security.
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Contactless Sharing - Book and unlock with confidence. Getaround Connect® means you don't need a physical hand-off of keys.
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Getaround support greeting you with a wave and a smile.

Insurance on every trip

Protection for your car in the event of damage. Hosts are covered up to $1,000,00 in liability insurance

Real-time trip monitoring

Our team receives and monitors real-time alerts for late returns and other renter behavior that may indicate a safety event. We monitor these events on a 24/7 basis and our team takes prompt and appropriate action.