We're building a safe and trusted car sharing community. The fees outlined below are meant to encourage the growth and success of a happy community and discourage any irresponsible behavior. When small issues do arise, it's always best if Members can work them out between themselves. However, if you see anything that looks particularly wrong, we can be contacted at firstname.lastname@example.org
Standard Fees cover the running costs of Getaround, including Renter insurance, 24/7 roadside assistance, and running our site, hardware, and applications. These fees are in addition to the hourly, daily, and/or weekly rate of the car which is set by the car Owner. Getaround charges a 40% commission from all trips booked, including trip extensions. Each trip extension is processed as a new trip and is billed separately from the initial booking.
Renters have no monthly fees but are subject to a small Booking Fee.
A nominal Booking Fee will be charged for every Trip. This Booking Fee is charged to the renter for the reservation of a Getaround car and is required for each trip. Discount codes and promotions cannot be applied to the Booking Fee.
3% of Trip price
Each Renter will be charged a License Fee to cover the cost of driving record processing. This fee will be charged on all first-time bookings made on any new driver's license added to the Renter's Getaround account.
Owners are subject to the following fees while sharing their car on Getaround.
A one-time Setup Fee will be charged to the Owner to cover the installation of the Getaround Connect™ at onboarding.
A monthly data subscription fee will be charged to the Owner to cover data network access for the Connect™ installed in the car.
These accompanying fees are charges related to additional services provided by Getaround, and are designed to incentivize courteous and responsible carsharing among Members.
When a Renter cancels a Trip, a Renter Cancellation Fee may be charged at Getaround's sole discretion. This fee is charged to compensate for the time the car was booked and unavailable for other potential renters.
After a Trip has started, it is not refundable and may not be canceled.
Cancellation within 1 hour after booking the Trip but before the Trip start time: no fee.
More than 1 hour after booking the Trip, the following renter cancellation fees apply:
- Cancellation prior to 24 hours before the Trip starts: no fee.
- Cancellation less than 24 hours before the trip starts: 50% of Trip price.
When an Owner cancels a booked Getaround Trip, an Owner Cancellation Fee may be charged at Getaround's sole discretion. This fee is charged to cover the costs of rebooking the affected renter to another car.
- If canceled more than 24 hours before the Trip starts: no fee.
- If canceled less than 24 hours before the Trip starts: $25.00
- If canceled less than 1 hour before the Trip starts: $50.00
- Canceled with no advance notice (No-Show): $100.00
- After a trip has started, it may not be canceled.
When a Renter returns a car excessively dirty, a Cleaning Fee will be charged at Getaround's sole discretion.
For all miles traveled over the Trip mileage allotment, Renters will be charged a Mileage Fee.
Standard: $0.50/mile over Trip mileage allotment
Specialty: $5.00/mile over Trip mileage allotment
In the event of any loss or damage to the car, or any personal property or bodily injury claim, that occurs during the Trip period due to any cause regardless of fault, including, but not limited to, collision, rollover, theft, vandalism, seizure, fire, flood, hail or other acts of nature or God, the Renter is held responsible, and is required to pay Getaround a Damage Fee. In the event a renter has violated Terms of Service, the fee does not apply, and the renter may be held responsible for the full amount of the claim.
Standard Damage Fee: $750.00
Specialty Damage Fee: $2,500.00
If a Member returns a car improperly resulting in inconvenience for the next driver, an Improper Return Fee may be charged at Getaround's sole discretion. Improper Return Fees may be applied if the car is returned at the incorrect parking space within a garage or lot, a parking card is lost or a garage ticket improperly pulled, lights are left on resulting in a dead battery, or any other instance where a Member returns a car negligently and/or improperly.
When Getaround intervenes in any event due to violations of our Terms of Service or other actions taken by a Member, Service Fees may be charged at Getaround's sole discretion to cover administration and other costs incurred to resolve the issue.
Pass-Through Charges cover costs that Getaround or a Member incurs as a result of actions taken by another Member. Additional fees may also be charged to cover administration and processing at Getaround's sole discretion.
If a Renter loses a Getaround car key during or after a Trip, the Renter is solely responsible for the costs of replacing the lost key: this includes key replacement, servicing, programming, and any/all other associated costs. An additional Key Fee may also be charged at Getaround's sole discretion.
Cost of key replacement + servicing
(+ $100.00 Key Fee)
Renters are responsible to refill the gas used during a Trip. If a Car is returned with less gas than at the start of the Trip, the Renter will be charged for the missing gas. An additional Gas Fee may also be charged at Getaround's sole discretion.
Cost of gas
(+ $15.00 Gas Fee)
Members are responsible for any and all tolls incurred while operating a Getaround car. These tolls are first billed to Getaround, who then charges the responsible Member for each toll plus a Toll Fee.
Renters: Price of toll + $1.50 Toll Fee
Owners: Price of toll
Renter agrees to be solely liable for parking tickets, traffic citations, and other infractions and violations that occur during and subsequent to the Trip, and all fees resulting from such violations per Getaround policy. It is the sole responsibility of the Renter to pay these fees in a timely manner and to comply with all legal obligations that arise from such violations. An additional Citation Fee may also be charged at Getaround's sole discretion.
Highest amount on citation
(+ $25.00 Citation Fee)
Renter agrees to be solely liable for any and all tow and impounding fees that are incurred during and subsequent to the Trip, and all fees resulting from such violations per Getaround policy.
Total amount of tow + impounding fees
If additional vendor assistance is required to retrieve a Getaround car from an impound facility, the responsible Member is liable for the additional car retrieval costs incurred by Getaround. An additional Retrieval Fee may also be charged at Getaround's sole discretion.
Cost of car retrieval
(+ $25.00 Retrieval Fee)
When Getaround intervenes in any roadside event due to violations of our Terms of Service or other negligent actions taken by a Member, a Roadside Assistance Charge will be charged at Getaround's sole discretion to cover the cost of roadside assistance.
Cost of roadside assistance services
The Owner is responsible for all regularly scheduled maintenance on the car in line with Getaround policy. In certain cases, Getaround and/or a Renter may cover required maintenance up front, at Getaround's sole discretion. When Getaround or a Renter shoulders costs for a car's regularly scheduled maintenance, the Owner is responsible to pay these costs and will be charged a Regular Maintenance Charge to cover the parts, servicing, and other associated costs incurred.
Cost of parts + servicing
Fines are punitive charges associated with unacceptable Member behavior.
Smoking in Getaround vehicles is strictly prohibited. If the next driver of a car reports evidence of smoking such as strong odor, ashes, etc, a Smoking Fine will be charged to the offending Member at Getaround's sole discretion.
If a Renter returns a car late resulting in inconvenience to another Member, the Renter will be charged the hourly rate of that car plus a Late Return Fine for each hour the car is late. Late Return Fines will be charged at Getaround's sole discretion.
$50.00/hour up to $500.00
(+ hourly rate of the car)
If a Renter allows an unauthorized driver to operate a Getaround car during any Trip period, the Renter will be charged an Unauthorized Driver Fine at Getaround's sole discretion. Payment of the Unauthorized Driver Fine does not imply Getaround membership or insurance coverage for the unauthorized driver.
Owner Reimbursements are added to the Owner's monthly earnings payout to reimburse for Renter-incurred expenses which the owner shoulders to resolve the issue. Additional earnings adjustments may also be added to the Owner's monthly payout to compensate for the time and effort of resolving Renter-incurred expenses.
Renters are responsible to refill the gas used during a Trip. If a Renter returns a car with less gas than at the start of the Trip, the Owner may refill the gas and submit the payment receipt to Getaround to request a Gas Reimbursement for the expense.
Cost of gas
(+ $10.00 earnings adjustment)
The Owner is responsible to settle Renter-incurred traffic tickets, citations, and violations directly to prevent additional penalties due to late payment. The Owner may then submit a copy of the citation and payment receipt to Getaround to request a Citation Reimbursement for the expense.
Citation Reimbursement requests must be submitted to Getaround within 90 days of the violation issue date. Any and all late or delinquent penalties are the responsibility of the car Owner.
Cost of settling citation
(+ $15.00 earnings adjustment)
If a Renter returns a car excessively dirty, the Owner may have the car cleaned and submit a payment receipt to Getaround to request a Cleaning Reimbursement.
The Owner must submit thorough documentation of the incident to Getaround, including photos and payment receipts, to request a Cleaning Reimbursement.
Up to $45.00
(+ $15.00 earnings adjustment)
If a Renter returns a car with evidence of smoking such as strong smoke odor, ashes, etc., the Owner may have the car cleaned and submit a payment receipt to Getaround to request a Cleaning Reimbursement.
The Owner must submit thorough documentation of the incident to Getaround, including photos, payment receipts, and other forms of validation to request a Smoking Reimbursement.
Up to $135.00
(+ $15.00 earnings adjustment)
If a Renter returns a car improperly, such as blocking a driveway, failing to curb the wheels, losing a garage/parking card, or leaving lights on resulting in a dead battery, the Owner may intervene to prevent a tow, citation, and/or inconvenience to the next Renter. The Owner must submit thorough documentation of the incident to Getaround, including photos and payment receipts where applicable, to request an Improper Return Reimbursement.
Associated resolution costs if applicable
(+ $30.00 earnings adjustment)
Owners may request a mileage audit for any Trip within 90 days of the Trip end date. If a Renter is found to have exceeded the Trip mileage allotment, a Mileage Reimbursement will be issued to the owner in line with Getaround policy.
Standard: $0.30/mile over Trip mileage allotment
Specialty: $3.00/mile over Trip mileage allotment
If a Renter returns a car late resulting in inconvenience to another Member, Getaround may remit compensation to the owner for each hour the Renter is late returning the car. Late Return Reimbursements are in addition to the hourly rate of the car less Getaround commission.
$30.00/hour up to $300.00
(+ hourly rate of the car less Getaround commission)
If a Renter cancels a trip over 1 hour after booking the Trip and less than 24 hours before the Trip start time, the Owner may request a Renter Cancellation Reimbursement for the time the car was booked and unavailable for other potential renters.
50% of Owner revenue for canceled Trip
Deposits are charges which are eventually refunded if certain conditions are met.
As a security measure, Getaround may add a temporary authorization of up to $150, usually for first-time renters only. This authorization is immediately voided. Depending on your bank, these funds may take a few days to become available.
The Good Faith Deposit is a charge charged to a Member after one or more community violations at Getaround's sole discretion. The Good Faith Deposit will be refunded to the Member if the Member follows all of Getaround's Terms of Service and community policies for an amount of time to be determined by Getaround.