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Welcome to our host community

Hello, Hosts!

Welcome to our Host Community space. Tap into our knowledge base, get real-time updates, and provide feedback as we build out this space.

Help us build this community together!

Welcome to the Getaround host community

Get the Power Host Playbook

The Power Host Playbook is filled with advice, tips, recommendations, and helpful information. If you're managing one car or twenty, get your complimentary copy of this fully interactive guide.

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Getaround market locations

Introducing: New Frontiers Program

What is it?

This is a bonus program for Power Hosts to earn bonus dollars for available hours provided. Power Hosts who add eligible cars into our active markets will receive bonus payouts (up to $250 per car per month) prorated based on the number of available hours provided. That means from the moment your car goes live in an eligible zip code, the bonus clock starts ticking! No specific availability threshold to hit in this program, just bonus dollars for hours!

How it works:

  • Launch a car in one of our eligible bonus zones
  • Provide supply hours and start earning up to $250 per car per month, prorated based on the number of supply hours provided  (e.g. a car avail at 75% would earn $188)

Eligibility:

  • Host must have 2+ cars on the Getaround platform
  • Host commits to at least 90 days in an active zip to maintain eligibility

Have other questions?

Reach out to your account manager or visit our promotions page for terms & conditions.

Host town hall

Deb Newman

We're hosting our next host town hall on Tuesday, June 1st @ 8:30 - 9:30am PT where we'll be joined by our Head of Trust & Safety, Deborah Newman. She'll be discussing guest and host quality initiatives we're working on, including rewards programs and more. 

Pre-submit your trust & safety questions beforehand so we can do our best to cover them in the session.

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Host Town Hall: Trust & Safety

Did you miss this session? Here’s a recap of what we covered.

Elite Power Host program

We received a lot of live questions about this program that will be rewarding high quality guests with various rewards. Please stay tuned as this program is taking shape for a launch later this quarter! Check back on this page for program details once we launch.  

Ratings & reviews

We covered the next plans to roll out our highly requested ratings and reviews (guest ratings surfacing, etc). Our product team is currently planning to roll out the following features over the next two quarters:

  • Surface reviews publicly
  • Provide hosts with visibility into complete guest reviews
  • Allow hosts to unblock guests that have been previously blocked
  • Provide hosts the ability to flag reviews for our team to review

We'll be sending out an email announcement as these features become available as well as updating the Getaround Product Updates section of this page below.

Our next Host Town Hall will be held in September, so please suggest what themes/topics you're curious to learn more about.

Announcements

We've had some exciting product and market launches this past month as we continue to expand upon the power of our Getaround Connect® technology as well as our geographical presence.

Powered by Getaround Connect®, you can now see live reporting of fuel and battery levels on each trip. Hosts can view this in their mobile app and in their online dashboard.

We are also continuing to grow markets and expand into new ones with our most recent new additions of Orlando, Tampa, Pittsburgh, Milwaukee, San Antonio, and Austin!

If you have questions or are interested in expanding to one of these cities, please reach out to your account manager or contact us through your host app.

Jordan, power host

Host spotlight

Jordan

"Getaround has proven to be more than just a car sharing platform. I've seen how it's contactless capabilities are actually essential in providing safety and peace of mind to both myself and my renters, especially in this recent pandemic society. I love that the tech behind Getaround automates so much for me in my car sharing business so that I don’t have as much leg work to do manually."

—Jordan
Getaround power host

Kisean Smith, power host

Host spotlight

Kisean Smith

“Getaround is always going to be important to me, no matter how much money I make elsewhere. Getaround is not my primary source of income since I am a CPA, but it's helpful and important to my goals. I use the money I earn to buy real estate — enables me to do things I could not without it.”

—Kisean Smith
Getaround Power Host

Christian Herrera, sales manager

Getaround spotlight

Sophie La

"My team does not work off a set script because every case we handle is unique and no two Trust and Safety situations are alike. I am very proud of the strong team of solutions experts we have that work closely with vendors, Guests, and Hosts to create out-of-the-box solutions to efficiently handle every complex, difficult, or strange situation. And I love the creative thinking that is required for most recovery situations."

— Sophie La,

Trust & Safety, Roadside & Car Recoveries Manager

JJ Duncan, senior trust & safety associate

Getaround spotlight

Christian Herrera

"I get to work with our amazing account managers and account executives to ensure Power Hosts are set up for growth and success. On one hand, I love bringing this opportunity of entrepreneurship to new and existing hosts, and on the other, I love democratizing access to mobility to new areas as we grow our presence in the US."

— Christian Herrera
Manager, Sales & Fleet Growth

Getaround product updates

Our team continually works to make the host experience as efficient as possible. See our recent updates below.

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Product updates

Car Condition Timeline

Your Car Condition Timeline is now accessible via desktop.
Want to browse past inspections or compare photos? This feature provides you with past guest inspection details, photos, and ratings and feedback. Our side-by-side photo comparison tool allows you to compare your own inspection photos against any from guests. Just select "Car Condition" on your host dashboard under the "Options" tab of each car to explore this feature.

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Product updates

In-app Inspections

We've released in-app inspections for hosts! This means that you can now record images of your vehicle, add notes, and submit them directly within the app. This feature enables you to provide more detailed insights into your vehicle’s condition to our Getaround team, so we encourage you to do these inspections as frequently as possible, especially as it pertains to claims processing. You'll see the option to "Create a new inspection" under any car name through the "Cars" tab of your host app.

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Product updates

Car Manager

We're excited to introduce our revamped car management experience for owners (on desktop)! We have given it a major facelift—including a brand new interface, faster load times, and additional features; restructuring it from the ground up to provide owners with a unified view and management system for their cars. Read up on the updates below.

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Product updates

Claims Manager

We’re excited to introduce a brand new and highly requested tool for owners: Claims Manager, now available on desktop!No more digging through email threads and cross referencing ticket numbers. You can visit the Claims Management page to view, sort, and file claims all from one place. This integrated desktop management experience has centralized all things claims-related.

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Product updates

Getaround Connect®: battery and fuel reporting

Hosts can now see their car(s) battery and fuel levels displayed in their host dashboard.Log into your Getaround app on desktop or mobile to view this latest product offering, which includes:• Battery & voltage display• Battery tool tips• Critical battery warnings• Fuel level displayThese live reads should reduce the need for physical checks and downtime of cars, allowing you to maximize availability and earnings.

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Getaround power hosts give feedback

We want to support you as you build your business, so let us know what you would like to see in this space.

Drop your suggestions in the form — we can't wait to bring this space to life, together!

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