Contact us. We’re as close as your phone.

Need to reach our team? Call us through our app or visit our help center for more information.

Guests

During your trip

Launch the app and we’re just a few taps away! You can call or message us during an active Getaround trip up to two hours before the start of your trip reservation time and up to four hours after your trip ends.

Open your Getaround app
Tap the three lines on the top left side of the app screen
Tap “call Customer support”

Outside your trip window

You can always reach us via our help center: Simply submit a request through our ticket form or through your Getaround app and a Customer Happiness Agent will reach out via email to answer your question.

Open your Getaround app.
Tap the three lines on the top left side of the app screen.
Tap “Help?” and submit a request from there.

Still have questions? See this help center article for a step-by-step guide.

Hosts

24/7 support

We provide 24/7 customer support via phone to all hosts with at least one listed car.

Open your Getaround host app.
Tap the three lines on the top left side of the app screen.
Tap “Help?” to call our team.